Senior Support Officer/Counter Officer | Full-time Permanent

Australian Capital Territory; Canberra; On-site; AUD 60,000 - 70,000; Full time

Job summary

ACT Public Service is seeking two Senior Support Officer/Counter Officer positions in Canberra to join the Supreme Court and Magistrates Court Civil Registry. These full-time roles operate on a rotating basis across civil registry functions and front counter responsibilities, with one permanent and one temporary position for up to 12 months.

Successful applicants will provide high-quality registry and counter services to legal practitioners, government agencies and the public, showing strong

Qualifications

• Experience delivering professional counter services
• Ability to communicate with diverse stakeholders and legal practitioners
• Comfortable in high-volume, fast-paced environments

Responsibilities

• Provide administrative and registry support within the Civil Registry of the Supreme Court and Magistrates Court
• Deliver professional counter services and information to court users
• Work with colleagues and Team Leaders to support daily registry operations
• Process court documentation with accuracy and efficiency
• Participate in the civil registry rotation program to gain broader knowledge across court operations

Skills

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Education

Certificate in Frontline/Office Administration

Tools

Microsoft Office

Registry software

Job description

Senior Support Officer/Counter Officer
Full-time Permanent

Details: The ACT Law Courts and Tribunal is seeking motivated and customer-focused individuals to join the Supreme Court and Magistrates Court Civil Registry.

There are two positions are available, one permanent position available immediately and one temporary position for up to 12 months.

Working in a busy court environment, successful applicants will provide high-quality registry and counter services to legal practitioners, government agencies and members of the public. These two roles operate on a rotational basis across civil registry functions and front counter responsibilities, offering a diverse and rewarding work environment.

We are looking for people who:

• Have a strong commitment to delivering professional and responsive customer service.
• Enjoy working collaboratively as part of a supportive team.
• Communicate effectively with a wide range of stakeholders.
• Possess a positive, resilient attitude and the ability to remain calm, professional and solution-focused when working in a high-volume customer service environment.
• Demonstrate sound judgment, attention to detail and a high level of accuracy.
• Can adapt to changing priorities and work effectively in a fast-paced environment.
• Value inclusion and can work respectfully with people from diverse backgrounds.

The ACT Public Service is committed to building a diverse and inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability and people from culturally and linguistically diverse backgrounds.

Eligibility/Other Requirements:

As a Counter Officer / Senior Registry Officer, you will:

• Provide administrative and registry support within the Supreme Court and Magistrates Court Civil Registry.
• Deliver professional counter services and procedural information to court users and stakeholders.
• Work closely with colleagues and Team Leaders to support daily registry operations and service delivery.
• Process court documentation and undertake computer based tasks with accuracy and efficient.
• Participate in the civil registry rotation program to support service delivery while developing broader knowledge and skills across court operations.
• Apply relevant legislation, policies and procedures in the performance of duties.
• Receive, invoice and reconcile court fees and trust monies.

Note: There are two positions are available, one permanent position available immediately and one temporary position available for up to 12 months.

Selection may be based on written applications and referee reports only. Interview may not be conducted.

An order of merit will be established from this process and will be used to backfill both vacancies within Supreme Court and Magistrates Court Civil Registry Services Unit.

Applicants should note that a Selection Advisory Committee (SAC) established in accordance with enterprise agreement provisions.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .