Regulatory Officer

Coal LSL; Newcastle City Council; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Compressed hours

Newcastle location

Job summary

Coal LSL in Newcastle, NSW is seeking a Regulatory Officer to apply legislation, perform investigations, and develop practical recommendations to resolve employer non‑compliance matters. You will directly engage with employers, manage escalation workflows in CRM, and contribute to regulatory outcomes while maintaining high standards of integrity and stakeholder consultation.

This permanent, hybrid role offers growth opportunities, a supportive team culture, and the chance to support Australia’s

Qualifications

• Experience interpreting and applying legislation in a regulated environment.
• Exceptional written and verbal communication with stakeholders.
• Ability to convey complex information clearly and concisely.
• Experience with consultation principles and tools.

Responsibilities

• Apply legislation and regulatory frameworks to employer non‑compliance matters.
• Review and investigate escalations to determine non‑compliance.
• Directly engage with employers to deliver core regulatory outcomes.
• Manage escalation workflow and CRM documentation for reporting.

Skills

Regulatory compliance

Investigation

Stakeholder communication

CRM experience

Education

Bachelor's degree or professional certifications

Tools

CRM system

Job description

What You'll Be Doing

As the Regulatory Officer*, you will play a key role in applying legislation and regulatory frameworks, executing key compliance processes, and developing sound recommendations for resolving employer non-compliance matters.

You Will

• review and investigate escalations to determine the existence and scope of employer non-compliance
• directly engage with employers to execute core processes to deliver key regulatory outcomes
• resolve employer non-compliance in the first instance, or trigger appropriate escalation pathways
• manage escalation workflow, including documentation, CRM, reporting and further internal escalations
• be provided with key growth and development opportunities to build on your regulatory and compliance experience, through upskilling and training seminars and attendance at industry events

*This role is internally known as Regulatory Management Officer. The title has been changed for advertising purposes only.

This is a permanent role based in Newcastle.

WHY WORK WITH US?

As a Commonwealth Government entity that manages portable long service leave, we are proud of the difference we make in the lives of hardworking Australians. By connecting employees in the black coal mining industry to their long service leave entitlements, we’re giving back life’s most precious gift: time. We believe in our purpose, are focused on our strategic goals, and are committed to serving the beneficiaries of the Scheme, industry employers and strengthening industry partnerships.

What We Offer

• We’re a dedicated team of professionals who deliver meaningful, purpose driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care and honesty.
• Our hybrid working model and compressed hours enable you to balance your career and lifestyle, giving you the time to grow, excel and do what you love.
• Located in the progressive and vibrant city of Newcastle, our contemporary workplace provides you with a space to connect and collaborate with colleagues, while also enabling you to balance work-life commitments.

We want our people to live their best lives while working with us. To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team at [e-mail]

What You'll Bring

To be successful in the role of Regulatory Officer, you will have experience working in a regulatory, compliance, audit, risk, assurance or similar environment, with the ability to interpret and apply legislation, policies or frameworks. You will be curious, analytical and able to investigate issues, assess information and develop practical solutions.

Your Background Will Demonstrate Your

• Experience interpreting and applying legislation, processes and procedures within a highly regulated environment
• Exceptional written, verbal and interpersonal communication skills, with a sound ability to communicate and consult with a wide range of stakeholders in a confident and effective manner
• Ability to devise and communicate complex information and concepts clearly, concisely and with influence
• Understanding, and experience in applying, best practice consultation principles and tools
• Ability to provide guidance, feedback, support and educate peers

  You will have a bachelor’s degree or professional certifications or equivalent relevant experience.

  Applications close 8:00am on Tuesday, 6 October 2026

  Australian citizenship, residency or working rights is a prerequisite for this role.

  Applications are open to all qualified candidates regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the process for a confidential conversation regarding your application, including if you require any adjustments or considerations in order to participate fully in our recruitment process.

  Contact us at [e-mail].

  The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required.