Regulatory Response Manager

Hatch; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Australian Payments Plus is seeking a Regulatory Response Manager in Sydney to lead regulatory response activities, coordinate evidence gathering, and provide risk and compliance guidance across governance and regulatory commitments.

The role requires strong QA, stakeholder management and analytical skills, with experience in regulated environments like financial services or payments. Hybrid work options may apply, and skill alignment with PFMI adoption is valued.

Qualifications

• Experience supporting or managing regulatory responses, compliance matters or regulatory commitments, ideally within financial services, payments or another regulated environment.
• Experience coordinating evidence and stakeholders across complex regulatory or compliance activities.
• Strong quality assurance capability, with experience reviewing evidence and supporting accurate, consistent and timely regulatory responses.
• Good knowledge of regulatory obligations, compliance practices, risk management, governance and response controls.
• The ability to identify and assess risks, develop appropriate mitigation strategies and clearly communicate issues to stakeholders.
• Strong analytical skills, with the ability to bring together complex information and evidence to produce clear, defensible outcomes.
• Strong stakeholder management skills and the ability to build effective relationships across multiple teams and levels of seniority.
• Strong organisational skills and attention to detail, particularly when managing evidence, records, reporting and governance requirements.
• A relevant tertiary qualification in risk, compliance, governance or a related discipline. Relevant professional certification or membership is also desirable.

Responsibilities

• Leading regulatory response activities
• Providing risk and compliance advice
• Maintaining records and governance

Skills

Regulatory compliance

Stakeholder management

Analytical skills

Quality assurance

Organizational skills

Risk management knowledge

Education

Relevant tertiary qualification in risk/compliance/governance

Job description

This is a Regulatory Response Manager role with Australian Payments Plus based in Sydney, NSW, AU

== Australian Payments Plus ==

Role Seniority

mid level, senior

More about the Regulatory Response Manager role at Australian Payments Plus

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Role

As our Regulatory Response Manager, you’ll play an important role in supporting AP+ to maintain a strong compliance posture and successfully respond to key regulatory matters and commitments, including AP+’s voluntary adoption of the Principles for Financial Market Infrastructures (PFMI).

You’ll coordinate regulatory response activities from planning and evidence gathering through to review, self‑assessment and submission, ensuring responses are accurate, timely and supported by robust governance.

Working across business owners who are designing and implementing, you’ll bring together stakeholders, provide specialist advice and insights to support high‑quality, consistent and defensible regulatory outcomes.

This Role Is Responsible For

• Leading regulatory response activities, including planning, evidence gathering, review, self‑assessment and submission coordination.
• Providing risk and compliance advice to stakeholders on regulatory obligations and expectations, particularly when designing and implementing initiatives supporting regulatory commitments.
• Maintaining strong records, controls and governance to support regulatory requests, responses and commitments.
• Supporting the design, implementation and embedding of Group Risk activities associated with regulatory responses.
• Working closely with the Regulatory Response Program Manager to identify, assess and mitigate delivery risks.
• Analysing information, issues and trends to support accurate, consistent and defensible regulatory responses.
• Designing and implementing reporting to track regulatory response progress, risks, issues and outcomes for Governance Forums.
• Building effective relationships across internal teams and relevant external stakeholders.
• Applying quality assurance practices to improve the consistency, quality and timeliness of regulatory responses.
• Identifying process improvements that strengthen AP+’s regulatory response capability and readiness.
• Coordinating effective records management across regulatory response artefacts, evidence, decisions and authorised information requests.
• Staying across regulatory developments, industry trends and best practice to support continuous improvement.

In order to be successful in this role you’ll need to demonstrate:

• Experience supporting or managing regulatory responses, compliance matters or regulatory commitments, ideally within financial services, payments or another regulated environment.
• Experience coordinating evidence and stakeholders across complex regulatory or compliance activities.
• Strong quality assurance capability, with experience reviewing evidence and supporting accurate, consistent and timely regulatory responses.
• Good knowledge of regulatory obligations, compliance practices, risk management, governance and response controls.
• The ability to identify and assess risks, develop appropriate mitigation strategies and clearly communicate issues to stakeholders.
• Strong analytical skills, with the ability to bring together complex information and evidence to produce clear, defensible outcomes.
• Strong stakeholder management skills and the ability to build effective relationships across multiple teams and levels of seniority.
• Strong organisational skills and attention to detail, particularly when managing evidence, records, reporting and governance requirements.
• A relevant tertiary qualification in risk, compliance, governance or a related discipline. Relevant professional certification or membership is also desirable.

What Happens Next

At AP+, we believe in the power of passion, pride and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you're ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion, so if you need advice or support with your application, we're here to help. Please reach out to [e-mail]. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Payments Plus team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Leading regulatory response activities
• Providing risk and compliance advice
• Maintaining records and governance

Key Strengths

• Regulatory compliance
• Stakeholder management
• Analytical skills
• Quality assurance
• Organizational skills
• Risk management knowledge

Why Australian Payments Plus is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.