Regulatory Compliance Lead – Student Governance

Torrens University Australia Employees, Location, Alumni; New South Wales; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Study benefit

B Corp culture

Internal mobility

Job summary

Torrens University Australia is seeking a senior Regulatory Compliance professional to translate ESOS/National Code requirements into practical university processes. You will oversee complaints, appeals and regulator responses, ensuring fair procedures, robust records and audit-ready reporting.

The role reports to the Academic Registrar and Senior Director, Academic Services, and leads a team across student administration. A postgraduate qualification is preferred.

Qualifications

• University background with senior experience in higher education
• Strong knowledge of ESOS Act and National Code and ability to apply to processes
• Proven experience turning regulatory requirements into practical policies and controls
• Hands-on experience managing student complaints and appeals
• Experience leading responses to external complaints/regulators
• Experience overseeing student lifecycle, records and completions
• Experience in student wellbeing and gender-based violence compliance
• Postgraduate qualification or equivalent professional experience

Responsibilities

• Interpret regulations and translate into policies, procedures, controls and evidence
• Maintain ESOS/National Code/CRICOS/PRISMS compliance
• Build a risk-based assurance framework for complaints and records
• Lead responses to external complaints and regulator investigations
• Oversee student lifecycle, safety and wellbeing compliance
• Lead and develop the compliance team
• Prepare evidence-based submissions for regulators

Skills

ESOS Act

National Code

TEQSA

ASQA

Higher Education Standards Framework

CRICOS

PRISMS

Regulatory policies

Complaints handling

External regulator responses

Education

Postgraduate qualification

Tools

AI in case management

Data and reporting tools

Job description

Torrens University Australia is seeking a senior Regulatory Compliance professional to translate ESOS/National Code requirements into practical university processes. You will oversee complaints, appeals and regulator responses, ensuring fair procedures, robust records and audit-ready reporting.

The role reports to the Academic Registrar and Senior Director, Academic Services, and leads a team across student administration. A postgraduate qualification is preferred.