Strategic Academic Compliance & Reporting Lead

Torrens Global Education Services Pty Limited; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Study benefits

B Corp values

Internal opportunities

Student-centred environment

Job summary

Torrens University Australia is seeking an Academic Services Compliance and Reporting Specialist to coordinate compliance, risk, assurance and reporting across Academic Administration Services and Student Experience. You will help maintain governance information, support regulatory requirements and provide evidence-based analysis for risk management and service improvement.

The role also handles external complaints and National Student Ombudsman matters, escalating high-risk issues and guiding

Qualifications

• Bachelor's degree in business, education, law, governance, compliance, risk, quality, data, student administration or related discipline.
• Qualifications or professional development in compliance, risk, audit, quality assurance, project management, data analysis or business improvement are desirable.

Responsibilities

• Manage compliance, risk and assurance activities, maintain registers and evidence, conduct assurance reviews, and track corrective actions.
• Prepare quarterly reports, validate data, identify trends and anomalies, and maintain reporting documentation and evidence trails.
• Coordinate complaints and investigations, prepare evidence-based responses, monitor deadlines, and track outcomes and remedial actions.
• Coordinate compliance and improvement initiatives, including policies, processes, controls, milestones, dependencies, risks and stakeholder consultation.
• Analyse student feedback, complaints and service trends, and use approved digital and AI tools responsibly to support improvement and reporting.

Skills

Compliance

Risk management

Reporting

Data analysis

Stakeholder coordination

Education

Bachelor's degree

Compliance training

Quality assurance

Job description

Torrens University Australia is seeking an Academic Services Compliance and Reporting Specialist to coordinate compliance, risk, assurance and reporting across Academic Administration Services and Student Experience. You will help maintain governance information, support regulatory requirements and provide evidence-based analysis for risk management and service improvement.

The role also handles external complaints and National Student Ombudsman matters, escalating high-risk issues and guiding