Regulatory Complaints Investigator

Department Of Local Government, Industry Regulation And Safety; Western Australia; On-site; AUD 65,000 - 95,000; Full time

Job summary

The Department Of Local Government, Industry Regulation And Safety seeks a Complaints Officer to join the Building Compliance Directorate. You will manage routine complaints, ensuring timely resolution in line with legislative requirements and supporting fair decisions.

Drawing on your experience in disputes and your ability to review evidence, you will investigate complaints, manage your time effectively, and collaborate to provide sound recommendations.

Qualifications

• Applicants should bring strong communication skills and the ability to analyse and resolve issues in a regulatory or complaints environment.
• Experience in dealing with disputes and reviewing evidence to support fair decisions.

Responsibilities

• Manage routine complaints within the Building Compliance Directorate and ensure timely resolution in line with legislative requirements.
• Review evidence, investigate complaints, and provide sound recommendations to support quality outcomes.
• Collaborate with team members and contribute to fair, consistent decisions, with leadership capabilities assessed during selection.
• Refer to the Job Description Form for any specific requirements and pre-employment checks.

Skills

Communication

Analytical thinking

Problem solving

Dispute handling

Job description

The Department Of Local Government, Industry Regulation And Safety seeks a Complaints Officer to join the Building Compliance Directorate. You will manage routine complaints, ensuring timely resolution in line with legislative requirements and supporting fair decisions.

Drawing on your experience in disputes and your ability to review evidence, you will investigate complaints, manage your time effectively, and collaborate to provide sound recommendations.