Regulatory Complaints Investigator

Department of Local Government, Industry Regulation and Safety; City Of Canning; On-site; AUD 75,000 - 95,000; Full time

Job summary

The Department of Local Government, Industry Regulation and Safety is seeking a Complaints Officer to join the Building Compliance Directorate. You will manage routine complaints, ensure timely resolution in line with legislative requirements, and leverage experience in disputes to support fair and well-informed decisions.

The role emphasizes investigating complaints, strong time management, and effective collaboration to provide sound recommendations that improve service outcomes.

Qualifications

• Experience in a regulatory or complaints environment or related field.
• Ability to review evidence and support fair, well-informed decisions.
• Strong time-management and collaboration skills.

Responsibilities

• Form part of a dynamic team responsible for managing routine complaints within the Building Compliance Directorate.
• Ensure timely resolution in line with legislative requirements.
• Review evidence and provide recommendations to support quality outcomes.
• Refer to the Job Description Form for specific requirements and pre-employment checks.

Skills

Communication

Analytical skills

Problem-solving

Job description

The Department of Local Government, Industry Regulation and Safety is seeking a Complaints Officer to join the Building Compliance Directorate. You will manage routine complaints, ensure timely resolution in line with legislative requirements, and leverage experience in disputes to support fair and well-informed decisions.

The role emphasizes investigating complaints, strong time management, and effective collaboration to provide sound recommendations that improve service outcomes.