Complaints Officer

Department of Local Government, Industry Regulation and Safety; City Of Canning; On-site; AUD 75,000 - 95,000; Full time

Job summary

The Department of Local Government, Industry Regulation and Safety is seeking a Complaints Officer to join the Building Compliance Directorate. You will manage routine complaints, ensure timely resolution in line with legislative requirements, and leverage experience in disputes to support fair and well-informed decisions.

The role emphasizes investigating complaints, strong time management, and effective collaboration to provide sound recommendations that improve service outcomes.

Qualifications

• Experience in a regulatory or complaints environment or related field.
• Ability to review evidence and support fair, well-informed decisions.
• Strong time-management and collaboration skills.

Responsibilities

• Form part of a dynamic team responsible for managing routine complaints within the Building Compliance Directorate.
• Ensure timely resolution in line with legislative requirements.
• Review evidence and provide recommendations to support quality outcomes.
• Refer to the Job Description Form for specific requirements and pre-employment checks.

Skills

Communication

Analytical skills

Problem-solving

Job description

Your communication, analytical and problem-solving skills, and experience in a regulatory or complaints environment will be key to your success in this role.

Key responsibilities

• As the Complaints Officer, you will form part of a dynamic team responsible for managing routine complaints within the Building Compliance Directorate, ensuring timely resolution in line with legislative requirements.
• Drawing on your experience in dealing with disputes and your ability to review evidence, you will play a vital role in supporting fair, consistent and well-informed decisions.
• You will bring to the role your expertise in investigating complaints, your time management skills, and your ability to collaborate effectively and provide sound recommendations to support quality outcomes.
• Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

What you need

• To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application.
• To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application.
• Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements.