Remote Complaints Resolution Specialist

Department Of Energy, Mines, Industry Regulation And Safety; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Assistant Complaints Officer role is part of a dynamic team responsible for assessing and supporting the resolution of complaints under the Building Services (Complaint Resolution and Administration) Act 2011. You will apply your analytical and administrative skills to assist with complaint assessments, information gathering, and recommendations to support outcomes.

Ideal candidates bring strong attention to detail, the ability to interpret legislation and procedures, clear report writing,

Job description

The Assistant Complaints Officer role is part of a dynamic team responsible for assessing and supporting the resolution of complaints under the Building Services (Complaint Resolution and Administration) Act 2011. You will apply your analytical and administrative skills to assist with complaint assessments, information gathering, and recommendations to support outcomes.

Ideal candidates bring strong attention to detail, the ability to interpret legislation and procedures, clear report writing,