RegTech Customer Success Specialist — Onboarding & Support

nuj super; Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

A fast-growing regtech company is seeking a Client Operations Specialist based in Australia to manage client onboarding, day-to-day support operations, and communication. The ideal candidate will have a minimum of 2 years in SaaS support and be technically capable of handling data-related queries. Proficiency with tools like Intercom and Jira is essential. This role provides a growth path into a broader Customer Success function. Remote candidates are not considered; applicants must be residents of the East Coast of Australia.

Qualifications

• Minimum of 2 years in SaaS support, client onboarding, or customer ops.
• Must be technically capable to investigate data issues.
• Curiosity about super and APRA compliance is essential.

Responsibilities

• Own client onboarding and setups.
• Manage the Intercom channel and workflows.
• Handle data-related support queries.

Skills

SaaS support

Client onboarding

Strong written communication

Intercom proficiency

Technical investigation

Curiosity

Tools

Intercom

Jira

Confluence

Google Workspace

Job description

A fast-growing regtech company is seeking a Client Operations Specialist based in Australia to manage client onboarding, day-to-day support operations, and communication. The ideal candidate will have a minimum of 2 years in SaaS support and be technically capable of handling data-related queries. Proficiency with tools like Intercom and Jira is essential. This role provides a growth path into a broader Customer Success function. Remote candidates are not considered; applicants must be residents of the East Coast of Australia.