Customer Success Specialist – Reg-Tech & Compliance

Kinatico; Western Australia; Presencial; AUD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive product training

Supportive team culture

ASX-listed company

Descripción de la vacante

Kinatico, a global Reg-Tech leader, seeks a Customer Support Specialist in Perth to assist customers with background screening and compliance needs via phone, email and chat. You will help customers discover features, resolve issues, and maintain high satisfaction.

Join a dynamic team that values clear communication, problem solving, and empathetic service. This on-site role offers training and opportunities to grow within a fast-paced tech environment.

Formación

• Natural communicator who can explain things clearly and make customers feel heard.
• Patient, empathetic, and enjoys helping people solve problems.
• Able to manage multiple conversations at once without compromising quality.
• Methodical problem-solver who works through issues step by step.
• Adaptable and eager to learn new products and processes.
• Previous customer-facing experience is a plus but not essential.
• Confident picking up new software and technology tools.
• Exposure to compliance or regulated industries is a plus.

Responsabilidades

• Support customers across industries with background screening and compliance needs via phone, email and chat.
• Help customers discover features that make their work easier.
• Meet or exceed SLAs for response times, resolution rates, and CSAT metrics.
• Collaborate with customers to address issues, follow troubleshooting processes, and relay feedback for product improvement.

Conocimientos

Clear communication

Empathy

Multitasking

Problem solving

Adaptability

Customer-facing experience

Tech savvy

Compliance awareness

Descripción del empleo

Kinatico, a global Reg-Tech leader, seeks a Customer Support Specialist in Perth to assist customers with background screening and compliance needs via phone, email and chat. You will help customers discover features, resolve issues, and maintain high satisfaction.

Join a dynamic team that values clear communication, problem solving, and empathetic service. This on-site role offers training and opportunities to grow within a fast-paced tech environment.