Regional Service Manager

Headland Technology Pty Ltd; Perth; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Wellbeing seminars and events

Team social events and company culture

Rewards programs for high achievers

Job summary

Headland Technology Pty Ltd in Perth seeks a Regional Services Manager to lead the WA service team, own the P&L, and enhance customer experience across sophisticated manufacturing technology.

You will build a high-performing team, strengthen OEM relationships, and grow service revenue, while prioritizing safety and operational excellence.

This is a hands-on leadership role that blends people development with strategic execution to keep customers productive and equipment performing.

Qualifications

• Extensive experience leading service teams in industrial or manufacturing settings.
• Proven ability to manage P&L, budgets and revenue growth.
• Strong stakeholder and customer relationship management.

Responsibilities

• Lead the regional Service operation across WA and coach service engineers.
• Own the regional P&L, drive profitability and service revenue.
• Improve productivity with data, processes and digital tools.
• Ensure outstanding customer experience and safety.
• Develop and retain a high-performing team.

Skills

People leadership

Service management

P&L ownership

Customer experience

Commercial acumen

Team development

Job description

Lead the Team. Lift the Customer Experience. Make a Difference.

Location: Perth, WA
Reports to: Chief Operating Officer

At Headland Technology, we don't just sell and service machinery. We work alongside manufacturers to keep critical equipment performing, solve complex problems and help our customers get more from their technology over the long term.

We're looking for an experienced Regional Services Manager to lead our Service business across Western Australia.

This is an exciting opportunity for an experienced service leader who wants to do more than keep the wheels turning.

You’ll have the opportunity to build a great team, strengthen customer relationships, improve how we work and help grow the Service business. You’ll have the freedom to make a difference, backed by experienced people, leading global technology partners and a business that genuinely wants to keep getting better.

The Opportunity

You’ll take ownership of the regional Service operation and lead a team of Service Engineers and Service Coordinator supporting sophisticated manufacturing technology across our customer base.

You’ll be responsible for the customer experience, your people, operational performance and commercial results - from breakdown support and preventative maintenance through to training, installations, refurbs and other lifecycle services.

You’ll have the opportunity to:

• Full P&L ownership of the regional Service operation.
• Build and develop a high-performing Service team.
• Deliver an outstanding customer experience.
• Grow Service revenue and lifecycle opportunities.
• Strengthen customer and OEM relationships.
• Improve productivity through better systems, data and processes.

What You'll Be Doing

Lead the Team – You’ll coach and develop your people, set clear expectations and build a team that is capable, accountable and genuinely enjoys working together.

Lead the Service Business - You'll own the regional Service P&L and understand the numbers behind the operation – commercial, team and customer performance.

Own Customer Experience – You'll make sure customer commitments are delivered, difficult situations are handled professionally and we learn when things don’t go to plan.

Keep the Operation Moving - You'll stay close to all aspects of service operations, making sure the right people are on the right priorities and customers are well informed.

Grow the Business - You'll know your region deeply and work to identify opportunities for existing and new services that add genuine customer value.

Improve How We Work - You'll challenge unnecessary complexity and use systems, data and digital tools to make Service easier to manage, more productive and scalable.

Lead Safety - You'll set the standard for safe working practices and make sure safety remains part of everyday decisions around people, travel and customer‑site activities.

Who We're Looking For

We're looking for someone who knows Service.

You understand what it's like to support complex industrial equipment in the field. You understand the pressure of a machine being down, the importance of keeping customers informed and the realities of managing engineers, workload, technical escalations and competing priorities.

But technical credibility alone isn't enough.

We're looking for a people leader - someone who gets satisfaction from building capability in others and creating a team that performs without needing the manager to personally solve every problem.

Importantly, you’ll be the type of person who brings:

• Strong industry knowledge and technical credibility
• Provide experience leading, coaching and developing teams
• Commercial acumen managing revenue, cost and profit targets
• Holds yourself and others accountable – follows through on commitments
• Isn't afraid to challenge the way things have always been done
• Gets energy from achieving results rather than talking about them

What Success Looks Like

Within your first 12 months, you will have:

• Built a capable, engaged and high-performing regional Service team.
• Improved customer experience, communication and service responsiveness.
• Increased Service revenue and expanded lifecycle service opportunities.
• Strengthened key customer and OEM relationships.
• Improved utilisation, productivity and commercial performance.
• Delivered practical operational improvements that make Service easier to manage and scale.

About You

Ideally, you’ll be:

People first. You enjoy seeing people grow and succeed.

Customer passionate. You genuinely care about the experience customers receive.

Commercially switched on. Understanding excellent service and profitable service should reinforce each other.

Calm under pressure. When things go wrong, you deal in facts, plans and solutions.

Empowering. You coach and build capability rather than being the one to fix everything.

Progressive and curious. You're willing to question how things are done and explore better uses of technology, systems and data.

Accountable. You spot issues early, bring solutions and follow things through.

Collaborative. You care more about the best outcomes than who gets the credit.

Resilient. Stay effective through growth, operational pressure and changing conditions

Why Headland?

At Headland Technology, we are committed to providing our employees with a supportive, inclusive, and rewarding work environment where everyone is treated with respect and has the opportunity to thrive.

We value diversity of backgrounds, experiences, and perspectives, and believe that an inclusive workplace drives innovation, collaboration, and better outcomes for our people and our customers. In addition to a competitive salary, you will enjoy a range of benefits, including:

• Reward programs for high achievers
• Opportunities for professional development and career advancement
• Team social events and a vibrant company culture
• Wellbeing seminars and events

About us

Headland Technology Pty Ltd is a leading provider of innovative technology solutions, helping businesses to streamline their operations and drive digital transformation. With a strong focus on customer service and a talented team of professionals, we are committed to delivering exceptional results for our clients.