Regional Retail Lead: Growth & Customer Experience

Best-; Sydney; On-site; AUD 65,000 - 76,000; Full time

Job summary

Best- is seeking an Assistant Store Manager to lead our Wetherill Park store and drive outstanding customer experiences. You will lift team capability, accelerate results, and shape shopping experiences across stores within this region.

The role involves daily operations, rostering, and coaching teams to achieve growth and service excellence. We value hands-on leaders with a strong service mindset, capable of managing high stock flow, directing store processes, and maintaining high standards in

Qualifications

• 2+ years' management experience in high-volume retail.
• Strong commercial mindset with proven sales and cost control results.
• Hands-on, energetic leader who builds strong, engaged teams.
• Exceptional operational capability and attention to detail.
• A passion for great customer service and maintaining high standards.
• Strong at managing and leading through pace, pressure, and change.
• Creative flair for merchandising and retail strategies.
• Thrives in a fast-paced, results-driven environment.

Responsibilities

• Deliver consistent, high-quality customer experiences in our stores, bringing energy, warmth, and a strong service focus everywhere you go.
• Lead with pace and clarity - keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.
• Give simple, direct instructions and set clear expectations that keep the team aligned and accountable.
• Run daily operations efficiently with strong rostering, quick decision-making, and processes that keep the store moving without bottlenecks.
• Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.
• Coach, develop, and support teams to lift capability, confidence, and performance- building sustainable results that support our growth.

Skills

Management experience

Commercial mindset

Hands-on leadership

Operational capability

Customer service passion

Pace under pressure

Merchandising flair

Results-driven

Job description

Best- is seeking an Assistant Store Manager to lead our Wetherill Park store and drive outstanding customer experiences. You will lift team capability, accelerate results, and shape shopping experiences across stores within this region.

The role involves daily operations, rostering, and coaching teams to achieve growth and service excellence. We value hands-on leaders with a strong service mindset, capable of managing high stock flow, directing store processes, and maintaining high standards in