Regional Project Coordinator — CX, Ops & KPI Driver

Restorx Services; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Restorx Regional in Melbourne seeks a resilient operations professional to drive customer experience, quality, timeliness and cost-efficiency. Reporting to the State Operations Manager & General Manager, Restorx VIC, you will lead service delivery, schedule operations and engage with multiple business units to meet KPI targets.

The role requires clear client communication, multitasking, and the ability to guide subcontractors and technicians, while upholding OH&S standards across the

Qualifications

• Ability to clearly communicate with clients
• Multitask and prioritise tasks in changing conditions
• Clear direction to subcontractors and technicians
• General understanding of industry rates
• Valid driver's license
• Promote and drive OH&S standards and systems
• Adhere to OH&S policies and legislation

Responsibilities

• Exceed Utilisation Budget Expectations set for the current financial period for your business unit
• Engage with all business units & deliver an additional service support from a claims coordinator
• Assist in scheduling & day to day operations of the delivery business
• Schedule a monthly meeting with Business Units to drive outcomes on quoted pool
• Manage jobs where possible from a desktop supervisor role in times of volume or CAT events
• Attend JLG headquarters at Doncaster once a month with BU managers to sit in on monthly internal relationship meetings
• Attend one regional hub per month with Regional Ops manager to assist in driving outcomes for internal relationships
• Sit in on monthly estimator sales meetings to offer assistance in client engagement for business that require additional support
• Review PowerBi data in job packs with the business units & assist in getting all status outside of KPI back in line
• Achieve billable target of minimum 70% monthly

Skills

Client communication

Multitasking

Prioritisation

Direction to subcontractors

OH&S awareness

Driver's license

Job description

Restorx Regional in Melbourne seeks a resilient operations professional to drive customer experience, quality, timeliness and cost-efficiency. Reporting to the State Operations Manager & General Manager, Restorx VIC, you will lead service delivery, schedule operations and engage with multiple business units to meet KPI targets.

The role requires clear client communication, multitasking, and the ability to guide subcontractors and technicians, while upholding OH&S standards across the