Regional Practice Operations Lead

Australian Department of Veterans' Affairs; Maroochydore; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Assistant Practice Manager (APM) at the Australian Department of Veterans' Affairs in Maroochydore oversees day-to-day admin support operations and assists the Practice Manager with regional team line management.

The role covers HR, property and finance management, quality improvement, and ensuring processes align with national SOPs, with emphasis on service quality and client experience.

Qualifications

• Experience line-managing administrative teams.
• Ability to implement processes and SOPs.
• Understanding of HR, property and finance functions.
• Commitment to quality improvement and compliance.

Responsibilities

• Line manage administration support team members, including performance management feedback and identification of training needs.
• Coordinate the region’s support team in the delivery of a professional, efficient and welcoming reception service. Monitor and ensure client customer service standards are met by the support team.
• Manage complex client and operational issues escalated from regional staff.
• Assist the PM in managing the human resource requirements across the region including recruitment, on-boarding, induction and off-boarding activities.
• Assist the PM in the management of corporate functions including property, security, operational resource requirements, travel and finance across the region.
• Monitor quality of work and conduct quality assurance activities for the support team. Assist in managing the operational compliance and audit framework. Undertake quality audits in the client management system. Coordinate the region’s reporting requirements including data analysis.

Skills

People leadership

Operations management

HR & recruitment

Customer service

Job description

The Assistant Practice Manager (APM) at the Australian Department of Veterans' Affairs in Maroochydore oversees day-to-day admin support operations and assists the Practice Manager with regional team line management.

The role covers HR, property and finance management, quality improvement, and ensuring processes align with national SOPs, with emphasis on service quality and client experience.