Regional Manager - Bendigo

One Doorway; Greater Bendigo; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee of the Month recognition

Values-driven team culture

Job summary

One Doorway is seeking a Regional Manager to lead Disability Support Worker/Keyworker teams, ensuring high-quality service delivery and strong stakeholder collaboration. You will understand psychosocial impacts and trauma, with a proven track record of guiding teams to positive outcomes for families and participants.

Ideal candidates hold a tertiary qualification in community services or disability and demonstrate compassionate, attentive leadership with strong communication and planning skills.

Qualifications

• As a Regional Manager you will lead a team of Disability Support Workers/Keyworkers to ensure high-quality service delivery.
• You will understand psychosocial impacts and trauma associated with supporting people with disabilities.
• You will lead teams to achieve positive outcomes for families and participants.
• Strong communication with internal and external stakeholders is required.
• Respect for participant rights and safety is essential.

Responsibilities

• Oversee administration tasks with high attention to detail and on-time completion.
• Coordinate day-to-day service delivery enabling participants to meet NDIS plan goals.
• Facilitate effective communication between stakeholders.
• Manage critical incidents and risk management and WHS processes.
• Model expected behaviours and lead others to meet organisational standards.
• Escalate and report participant complaints to the Operations Manager as needed.
• Support team dynamics, maintain work-life balance, and promote collaboration.
• Monitor and implement Positive Behaviour Support and Behaviour Support Plans.

Skills

Communication skills

Empathy

Listening skills

Team leadership

Education

Tertiary qualification in community services or disability

Job description

Our mission is to develop services to enhance the quality of life and meet individual outcomes.

Specialising in 24-hour disability programs for individuals with multiple and complex needs, we're proud to be a trusted and registered service provider with the NDIA.

One Doorway works closely with its participants, families and other associated parties. We strive to provide an exceptional service to all.

Our culture

We are committed to developing a culture that lives by the One Doorway values: inclusiveness, respect, diversity and equality.

We support an inclusive approach in the workplace. We celebrate our diversity and welcome all staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

As a One Doorway employee, the benefits you'll be able to take advantage of including:

• Access to Employee Assistance Program
• Monthly recognition and reward for 'Employee of the Month'
• Be part of a values-driven team that is inclusive, transparent and collaborative.

How You’ll Make an Impact

As a Regional Manager with One Doorway, you will be responsible for providing leadership and direction to a team of Disability Support Workers/Keyworkers working in collaboration with the business to maintain a culture of performance and quality in all aspects of service delivery.

You must have an understanding of the psychosocial impacts, including mental health challenges and interpersonal trauma, associated with supporting individuals with disabilities as well as proven experience in leading teams to achieve positive outcomes for families and participants.

• Oversee the administration tasks, which are completed to a high level of detail and completed in accordance with set timeframes
• Coordinate the service delivery of day-to-day supports, enabling participants to achieve their goals in accordance with their NDIS plans goals
• Contribute to and oversee effective communication between internal and external stakeholders
• Manage critical incidents and associated risk management strategies and work health safety processes according to legislation requirements
• Model required behaviours and lead others in meeting organisational expectations
• Escalate and report participant complaints to the Operations Manager where necessary
• Manage team dynamics, support productive working relationships, and promote work-life balance
• Awareness, implementation and monitoring of Positive Behaviour Support and Behaviour Support Plans.

As a Regional Manager, you will have experience within the disability and/or healthcare sectors. You will also demonstrate the following:

• A compassionate and empathetic approach, with a genuine desire to make a positive difference in people's lives.
• A strong commitment to the rights of people with disabilities to live safe, dignified, and meaningful lives.
• A patient, flexible, understanding, and supportive nature, with excellent listening skills and strong attention to detail.
• Able to accept responsibility and work as part of a team
• Patient, flexible, understanding, supportive and caring nature
• Strong computer, written and verbal communication skills

Requirements:

• A Tertiary qualification directly related to community services or disability is required, along with evidenced and demonstrated experience in the delivery of community service and/or NDIS service provision
• Valid driver's licence with access to a comprehensively insured vehicle.