Regional Injury Assist Manager

ISS Facility Services; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

ISS Facility Services is seeking an experienced Regional Manager, Injury Assist NSW/ACT to lead the workers’ compensation and injury management function across NSW and the ACT. You will oversee compliance with ISS's NSW self-insurance licence, drive early intervention and sustainable return-to-work outcomes, and manage financially responsible claims.

You’ll lead the NSW/ACT Injury Assist team, partner with operational leaders, regulators and insurers, and use data to inform strategy and improve

Qualifications

• At least five years’ experience in workers’ compensation, including early intervention and return to work.
• Experience leading and developing a claims or injury management team.
• Experience in a self-insurance environment with regulatory compliance and audits.
• Comprehensive knowledge of NSW and ACT workers’ compensation legislation and guidelines.
• Current driver’s licence and ability to travel as required.

Responsibilities

• Lead the NSW/ACT Injury Assist team with workload allocation, portfolio oversight and performance conversations.
• Develop, implement and review workers’ compensation strategies across NSW and the ACT.
• Maintain compliance with the NSW self-insurance licence and reporting requirements.
• Oversee ACT insurance arrangements and progress claims with insurers for sound outcomes.
• Provide expert guidance on complex claims, injury management, return to work, disputes and settlements.
• Partner with stakeholders to develop effective claims strategies and improve safety and risk management.

Skills

Leadership

Workers' compensation

Injury management

Stakeholder management

Data analysis

Education

Tertiary qualification in allied health

Tools

MS Office

Claims management systems

Business reporting tools

Job description

Regional Manager, Injury Assist NSW/ACT

Location: Macquarie Park, Sydney

Shape better injury management outcomes across NSW and the ACT

We’re looking for an experienced Regional Manager, Injury Assist NSW/ACT to lead our workers’ compensation and injury management function across NSW and the ACT.

This is a key leadership role responsible for overseeing compliance with ISS's NSW self-insurance licence, managing our ACT insured arrangements, and driving early intervention, sustainable return-to-work outcomes and financially responsible claims management.

You’ll lead and develop the NSW/ACT Injury Assist team while partnering with operational leaders, HSEQ, HR, Finance, regulators and external service providers. With a combination of technical expertise, commercial thinking and strong people leadership, you’ll help deliver positive outcomes for our people and the business.

What you’ll do

In this role, you will:

• Lead the day-to-day operations and performance of the NSW/ACT Injury Assist team, including workload allocation, portfolio oversight, capability development and performance conversations.
• Develop, implement and review workers’ compensation strategies across NSW and the ACT.
• Maintain compliance with the NSW self-insurance licence and relevant legislative, regulatory, accreditation and reporting requirements.
• Oversee ACT insurance arrangements and work closely with the insurer to progress claims and achieve commercially sound outcomes.
• Provide expert technical guidance on complex claims, injury management, return to work, disputes, litigation and settlement negotiations.
• Champion early reporting, early intervention and safe, sustainable return-to-work practices.
• Partner with HSEQ, HR, Finance and operational leaders to develop effective claims strategies and strengthen safety and risk management.
• Use claims data and reporting to identify trends, provide meaningful insights and support informed decision-making.
• Develop and deliver workers’ compensation, injury management and return-to-work training across the business.
• Manage relationships and performance across insurers, legal advisers, rehabilitation providers and other service partners.
• Represent ISS during regulatory audits and reviews, industry forums, court proceedings and settlement discussions as required.
• Identify and implement opportunities to continuously improve claims, injury management, reporting and team processes.

What you’ll bring

You’ll be an accomplished workers’ compensation or injury management professional who combines strong technical expertise with the ability to lead people and influence stakeholders.

You will ideally have:

• At least five years’ experience in workers’ compensation, including early intervention, injury management and return to work.
• Demonstrated experience leading and developing a claims or injury management team.
• Experience working within a self-insurance environment, including regulatory compliance, audits and licence requirements.
• Comprehensive knowledge of NSW and ACT workers’ compensation legislation, regulatory requirements and guidelines.
• Experience managing complex claims and working with insurers, regulators, legal advisers, medical professionals and rehabilitation providers.
• Strong leadership, communication, stakeholder management and organisational capability.
• Sound analytical skills with the ability to turn claims data into practical business insights.
• An understanding of medical terminology and its application to injury management and return-to-work planning.
• Proficiency with Microsoft Office, claims management systems and business reporting tools.
• A relevant tertiary qualification in allied health, rehabilitation, insurance, business or a related discipline.
• A current driver's licence and the flexibility to travel as required.

Why this role?

This is an opportunity to take ownership of an important regional function and make a tangible difference to how workplace injuries and claims are managed.

You’ll have the opportunity to influence strategy, develop a specialist team, work closely with senior operational stakeholders and help create better outcomes for injured employees while supporting strong commercial, safety and compliance outcomes for the business.

Ready to make an impact?

If you’re an experienced workers’ compensation leader who enjoys developing people, solving complex challenges and partnering with the business to improve injury management outcomes, we’d love to hear from you.