Regional GM, Luxury Travel - Drive Growth & Experience

Flight Centre Travel Group; Sydney, Melbourne; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Great Place to Work certification

Equal Opportunity Employer

LinkedIn Learning access

Staff discounts and travel perks

Career growth opportunities

Health insurance discounts

Employee assistance program

Team-building and industry events

Job summary

Travel Associates, part of Flight Centre Travel Group, seeks a Regional General Manager to lead our premium regional retail network across New South Wales and Victoria. You will drive brand strategy, profitability, and customer outcomes while guiding a team of Business Leaders to deliver superior results.

This senior leadership role also focuses on shaping culture, developing future leaders, and leading change initiatives.

Qualifications

• 8–10 years’ experience in the travel industry
• Minimum 5 years’ experience in leadership of a high‑performance culture or area
• Proven track record in achieving targets and demonstrated success in both transformation and operational KPIs
• Coaching and development experience
• Understanding of premium and luxury brands
• Experience in team management, leading a network of Business Leaders and their teams

Responsibilities

• Lead the brand and business strategy across the regional retail network
• Oversee regional business performance, including profitability, budgeting, forecasting, and KPIs
• Manage day‑to‑day retail operations, workforce planning, compliance, and resource allocation
• Coach, mentor, and develop Business Leaders, fostering a high‑performance culture
• Drive exceptional client experiences through premium client engagement and growth strategies
• Lead and embed change initiatives across the region, ensuring successful adoption of projects
• Build strong relationships with internal and external stakeholders while identifying and delivering growth opportunities

Skills

Travel industry experience

Leadership

Coaching & development

Budgeting & forecasting

Change management

Customer experience leadership

Job description

Travel Associates, part of Flight Centre Travel Group, seeks a Regional General Manager to lead our premium regional retail network across New South Wales and Victoria. You will drive brand strategy, profitability, and customer outcomes while guiding a team of Business Leaders to deliver superior results.

This senior leadership role also focuses on shaping culture, developing future leaders, and leading change initiatives.