Regional Luxury Travel Leader

Travel Associates Australia & New Zealand; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work Australia NZ Pty

Learning & Development

LinkedIn Learning access

Staff discounts

Travel discounts

Career growth

Health discounts

Mental health support

Social events

CSR & volunteering

Sustainability commitment

Job summary

Travel Associates is Australia and New Zealand's leading luxury travel agency, renowned for curating bespoke travel experiences with a personal touch. With a team of highly experienced travel advisors, Travel Associates offers exceptional service and expert guidance, delivering tailor-made journeys that go beyond the ordinary.

As the Regional General Manager, you will lead the operational excellence, sales performance, and growth of a high-performing retail network across your region, driving

Qualifications

• 8-10 years’ experience in the travel industry.
• Minimum 5 years’ experience in leadership of a high-performance culture or area.
• Proven track record in achieving targets and demonstrated success in both transformation and operational KPIs.
• Coaching and development experience.
• Understanding of premium and luxury brands.
• Experience in team management, leading a network of Business Leaders and their teams.

Responsibilities

• Lead and execute the brand and business strategy across the regional retail network, driving sales growth, market share, and operational excellence.
• Oversee regional business performance, including profitability, productivity, budgeting, forecasting, and achievement of key commercial KPIs.
• Manage day-to-day retail operations, workforce planning, compliance, and resource allocation to ensure efficient network performance.
• Coach, mentor, and develop Business Leaders, fostering a high-performance culture, succession planning, employee engagement, and leadership capability.
• Drive exceptional client experiences through sales coaching, premium client engagement, database growth strategies, and management of escalated client matters.
• Lead and embed change initiatives across the region, ensuring successful adoption of projects, business improvements, and strategic priorities.
• Build strong relationships with internal and external stakeholders while identifying and delivering growth opportunities across the network.

Skills

Leadership

Travel industry experience

Coaching & development

Strategic planning

Change management

Job description

Travel Associates is Australia and New Zealand's leading luxury travel agency, renowned for curating bespoke travel experiences with a personal touch. With a team of highly experienced travel advisors, Travel Associates offers exceptional service and expert guidance, delivering tailor-made journeys that go beyond the ordinary.

As the Regional General Manager, you will lead the operational excellence, sales performance, and growth of a high-performing retail network across your region, driving