Casual Customer Experience Lead (Flexible Hours)

The Y Victoria; Horsham; On-site; AUD 38,000 - 53,000; Full time

Benefits offered by this job

Flexible rostering arrangements

Career development and growth

Free gym, recreation, and aquatics"

Free access to the Virtual Y

Discounts on health insurance & cinema

Job summary

YMCA Victoria is seeking a Casual Customer Service Officer for Horsham Aquatic Centre. You will greet members, answer enquiries via email, phone or in person, and support daily admin tasks to ensure a superior customer experience.

Responsibilities include selling memberships, conducting tours, following up customers, promoting programs, and handling payments with accuracy. Flexible rostering and YMCA benefits apply.

Qualifications

• HLTAID009 Provide Cardiopulmonary Resuscitation.
• HLTAID011 Provide First Aid.
• Previous experience in a similar role advantageous.

Responsibilities

• Provide customers with sales solutions when enquiring about memberships and programs.
• Conduct centre tours with prospective members.
• Follow up customers and members as required.
• Promote available programs and services.
• Accurately receipt, process and balance customer payments.

Skills

Customer service

Sales

Communication

Centre tours

Education

HLTAID009 Provide Cardiopulmonary Resuscitation

HLTAID011 Provide First Aid

Job description

YMCA Victoria is seeking a Casual Customer Service Officer for Horsham Aquatic Centre. You will greet members, answer enquiries via email, phone or in person, and support daily admin tasks to ensure a superior customer experience.

Responsibilities include selling memberships, conducting tours, following up customers, promoting programs, and handling payments with accuracy. Flexible rostering and YMCA benefits apply.