Customer Service & Admin Coordinator

Department of Primary Industries and Regional Development NSW; Albury City; On-site; AUD 93,000 - 113,000; Full time

Job summary

Department of Primary Industries and Regional Development NSW – Albury NSW is seeking a Customer Service and Administration Coordinator to lead a regional customer service team. You’ll supervise information support to landholders, customers and stakeholders, ensure a professional, consistent experience and drive service improvements.

You’ll also provide high-level administrative coordination including records management, correspondence and meeting support, contributing to regional plans and

Qualifications

• Experience delivering and coordinating high-quality customer service.
• Ability to guide, motivate and develop others in a team.
• Strong communication and stakeholder engagement skills.
• Sound judgement and practical issue solving.
• Strong organisation and administration with competing priorities.
• Confidence using technology and records management systems.
• Improvement mindset using feedback to strengthen service delivery.

Responsibilities

• Coordinate and support the Customer Service team to deliver professional services.
• Assist in implementing customer service plans and stakeholder engagement.
• Monitor performance and identify continuous improvement opportunities.
• Build relationships with customers and industry stakeholders.
• Provide high-level administrative coordination and meeting support.
• Contribute to regional projects and operational improvements.
• Support team capability through guidance and development.
• Assist with emergencies preparation and response when required.

Skills

Customer service leadership

Team guidance

Stakeholder engagement

Communication

Organisational skills

Problem solving

Job description

Department of Primary Industries and Regional Development NSW – Albury NSW

• Salary starting from $102,936pa + super & leave loading
• Location: Albury or Deniliquin
• Have an exceptional career where you live!

This is an opportunity to join Local Land Services (LLS) in a hands-on coordination role where you’ll lead and support a customer service team, help improve the way services are delivered, and provide high-quality administrative support to our regional operations.

About the Role

As the Customer Service and Administration Coordinator, you’ll coordinate and supervise a team responsible for providing quality information and support to landholders, customers and stakeholders across the region.

You’ll help ensure the team is knowledgeable, supported and equipped to deliver a professional and consistent customer experience. You’ll also look for opportunities to improve systems, processes and service delivery, using customer feedback, data and operational insights to help the team work more effectively

Alongside your customer service leadership responsibilities, you’ll provide high-level administrative support including records management, correspondence and meeting coordination, while contributing to regional operational plans, projects and continuous improvement initiatives.

What you’ll be doing

In this varied role, you will:

• coordinate, guide and support the Customer Service team to deliver professional, responsive and customer-focused services
• support the implementation of customer service plans and strategies and strengthen engagement with the community and key stakeholders
• monitor customer service activities, performance and outcomes and identify opportunities for continuous improvement
• build productive relationships with customers, industry stakeholders and colleagues across LLS
• provide high-level administrative coordination, including correspondence, records management and meeting support
• contribute to regional projects, operational plans and improvements to systems and procedures
• support team capability through guidance, knowledge sharing, constructive feedback and development opportunities
• assist with activities to prevent, prepare for, respond to and recover from emergencies when required.

About You

You’ll be someone who genuinely values good customer service and knows how to bring out the best in a team.

You’ll be comfortable working in a busy environment where priorities can shift and where customers may have a wide range of questions and needs. You can communicate clearly, build strong working relationships and balance day-to-day service delivery with the need to continually improve how things are done.

We’re looking for someone who can bring:

• demonstrated experience in delivering and coordinating high-quality customer service
• the ability to guide, motivate and develop others and create a collaborative team environment
• strong communication and stakeholder engagement skills
• sound judgement and a practical approach to solving customer and operational issues
• strong organisation and administration skills, with the ability to manage competing priorities
• confidence using technology, records and information management systems
• an improvement mindset and the ability to use feedback, information and data to strengthen service delivery.

The role is strongly customer-focused, requiring effective collaboration, sound judgement and the ability to coordinate projects, manage resources and support a high-performing team.

Recruitment Adjustments

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to ***************@dpird.nsw.gov.auor contact the hiring manager listed for a confidential discussion.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.