Regional Care Leader: Drive Quality & Team Growth

Luxe Care Pty Ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Employee Assistance Program

Professional development

Work-life balance

Job summary

Luxe Care Pty Ltd is seeking an experienced Regional Care Manager to lead and oversee in-home care services across the Melbourne region. This role focuses on delivering safe, high-quality, person-centred care while guiding Care Managers and teams to achieve excellent client outcomes.

You will collaborate with Operations, People & Development, Rostering and Quality teams to ensure services meet regulatory requirements and organisational standards.

Qualifications

• Current registration with AHPRA as a Division 1 Registered Nurse.
• Registered Nurses with at least 5 years’ experience in the field.
• Knowledgeable in Support at Home and/or Home Care Packages (strongly regarded).
• A passion for caring for people and delivering a high standard of care.
• Strong leadership and demonstrated ability to build relationships, capability, and influence others.
• Operational management experience in a health, aged or community care setting.
• Excellent organisational and planning skills.
• Proven ability to meet strategic and budget objectives.
• Commercial acumen and understanding of home care funding.
• Strong communication skills, both written and verbal.
• Understanding of relevant industrial Awards and WHS requirements in the community care setting.
• Management of teams particularly regarding performance appraisals, goal setting, and development.
• Excellent communication, customer service and interpersonal skills.
• Access to a smartphone.
• Current driver’s license and access to a registered, insured car.
• NDIS Worker Screening Check (Mandatory if successful).
• The right to work in Australia (Australian Citizen or Permanent Resident).
• Current Level 2 First Aid (Mandatory if successful).
• Working With Children Check (WWCC) - (Mandatory if successful).

Responsibilities

• Provide leadership, coaching and support to Care Managers and regional care teams.
• Oversee the delivery of high-quality, person-centred care across the region.
• Monitor care service performance, quality, client outcomes and operational KPIs.
• Support Care Managers with complex client, employee and operational matters.
• Ensure compliance with relevant legislation, standards, policies and organisational requirements.
• Drive continuous improvement across care delivery, systems and processes.
• Monitor and address risks, incidents, complaints and areas of non-compliance.
• Work collaboratively with Rostering and operational teams to manage workforce requirements.
• Support workforce planning, recruitment, retention and employee development across the region.
• Coach and develop Care Managers to build strong, accountable and high-performing teams.
• Support performance management and employee relations matters in partnership with People & Development.
• Build strong relationships with clients, families, employees and external stakeholders.
• Monitor client satisfaction and identify opportunities to improve the client experience.
• Participate in regional meetings, operational planning and organisational initiatives.
• Support internal and external audits and ensure teams are prepared for compliance reviews.
• Analyse operational data to identify trends, risks and opportunities for improvement.
• Ensure regional teams are aligned with organisational goals, values and strategic priorities.

Skills

Leadership

Communication

Budget management

Organisational skills

People management

Interpersonal skills

Problem solving

Education

Nursing registration (AHPRA Division 1)

Job description

Luxe Care Pty Ltd is seeking an experienced Regional Care Manager to lead and oversee in-home care services across the Melbourne region. This role focuses on delivering safe, high-quality, person-centred care while guiding Care Managers and teams to achieve excellent client outcomes.

You will collaborate with Operations, People & Development, Rostering and Quality teams to ensure services meet regulatory requirements and organisational standards.