Regional Care Manager

Luxe Care Pty Ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Employee Assistance Program

Professional development

Work-life balance

Job summary

Luxe Care Pty Ltd is seeking an experienced Regional Care Manager to lead and oversee in-home care services across the Melbourne region. This role focuses on delivering safe, high-quality, person-centred care while guiding Care Managers and teams to achieve excellent client outcomes.

You will collaborate with Operations, People & Development, Rostering and Quality teams to ensure services meet regulatory requirements and organisational standards.

Qualifications

• Current registration with AHPRA as a Division 1 Registered Nurse.
• Registered Nurses with at least 5 years’ experience in the field.
• Knowledgeable in Support at Home and/or Home Care Packages (strongly regarded).
• A passion for caring for people and delivering a high standard of care.
• Strong leadership and demonstrated ability to build relationships, capability, and influence others.
• Operational management experience in a health, aged or community care setting.
• Excellent organisational and planning skills.
• Proven ability to meet strategic and budget objectives.
• Commercial acumen and understanding of home care funding.
• Strong communication skills, both written and verbal.
• Understanding of relevant industrial Awards and WHS requirements in the community care setting.
• Management of teams particularly regarding performance appraisals, goal setting, and development.
• Excellent communication, customer service and interpersonal skills.
• Access to a smartphone.
• Current driver’s license and access to a registered, insured car.
• NDIS Worker Screening Check (Mandatory if successful).
• The right to work in Australia (Australian Citizen or Permanent Resident).
• Current Level 2 First Aid (Mandatory if successful).
• Working With Children Check (WWCC) - (Mandatory if successful).

Responsibilities

• Provide leadership, coaching and support to Care Managers and regional care teams.
• Oversee the delivery of high-quality, person-centred care across the region.
• Monitor care service performance, quality, client outcomes and operational KPIs.
• Support Care Managers with complex client, employee and operational matters.
• Ensure compliance with relevant legislation, standards, policies and organisational requirements.
• Drive continuous improvement across care delivery, systems and processes.
• Monitor and address risks, incidents, complaints and areas of non-compliance.
• Work collaboratively with Rostering and operational teams to manage workforce requirements.
• Support workforce planning, recruitment, retention and employee development across the region.
• Coach and develop Care Managers to build strong, accountable and high-performing teams.
• Support performance management and employee relations matters in partnership with People & Development.
• Build strong relationships with clients, families, employees and external stakeholders.
• Monitor client satisfaction and identify opportunities to improve the client experience.
• Participate in regional meetings, operational planning and organisational initiatives.
• Support internal and external audits and ensure teams are prepared for compliance reviews.
• Analyse operational data to identify trends, risks and opportunities for improvement.
• Ensure regional teams are aligned with organisational goals, values and strategic priorities.

Skills

Leadership

Communication

Budget management

Organisational skills

People management

Interpersonal skills

Problem solving

Education

Nursing registration (AHPRA Division 1)

Job description

Lead. Support. Develop. Make a Difference.

About Luxe Care:

Luxe Care is a leading and fast-growing boutique home care organisation providing high quality in-home care services for older people living across Melbourne and Mornington Peninsula. We come highly recommended by our clients and care staff due to our support, engagement, commitment to professionalism and genuine care. If you have good clinical assessment skills, are able to problem solve and back this up with excellent interpersonal skills and communication, then this is potentially the dream job for you.

ABOUT THE ROLE

Are you an experienced care leader ready to take the next step in your career? We are looking for an experienced and passionate Regional Care Manager to join our growing team and provide leadership and operational oversight across our care services within the region.

This is a fantastic opportunity for an experienced Care Manager or senior healthcare leader who enjoys working with people, driving quality outcomes and supporting teams to deliver exceptional, person-centred care.

As Regional Care Manager, you will provide leadership and support to our Care Managers and care teams, ensuring our clients receive safe, high-quality and personalised care. You will work closely with Operations, People & Development, Rostering, Clinical, Quality and other support teams to ensure our services operate effectively and in line with organisational, legislative and regulatory requirements. You will be a visible and supportive leader who builds strong relationships with employees, clients, families and key stakeholders while driving accountability, continuous improvement and positive outcomes across your region.

Key responsibilities:

• Provide leadership, coaching and support to Care Managers and regional care teams
• Oversee the delivery of high-quality, person-centred care across the region
• Monitor care service performance, quality, client outcomes and operational KPIs
• Support Care Managers with complex client, employee and operational matters
• Ensure compliance with relevant legislation, standards, policies and organisational requirements
• Drive continuous improvement across care delivery, systems and processes
• Monitor and address risks, incidents, complaints and areas of non-compliance
• Work collaboratively with Rostering and operational teams to ensure workforce requirements are effectively managed
• Support workforce planning, recruitment, retention and employee development across the region
• Coach and develop Care Managers to build strong, accountable and high-performing teams
• Support performance management and employee relations matters in partnership with People & Development
• Build strong relationships with clients, families, employees and external stakeholders
• Monitor client satisfaction and identify opportunities to improve the client experience
• Participate in regional meetings, operational planning and organisational initiatives
• Support internal and external audits and ensure teams are prepared for compliance reviews
• Analyse operational data and reports to identify trends, risks and opportunities for improvement
• Ensure regional teams are aligned with organisational goals, values and strategic priorities

We are looking for people who have:

• A current registration with AHPRA as a Division 1 Registered Nurse
• Registered Nurses with at least 5 years’ experience in the field.
• Knowledgeable in Support at Home and/or Home Care Packages (strongly regarded)
• A passion for caring for people and delivering a high standard of care.
• Strong leadership and demonstrated ability to build relationships, capability, and influence others.
• Operational management experience in a health, aged or community care setting
• Excellent organisational and planning skills.
• Proven ability to meet strategic and budget objectives.
• Commercial acumen and understanding of home care funding.
• Strong communication skills, both written and verbal.
• Understanding of relevant industrial Awards and WH&S requirements in the community care setting.
• Management of teams particularly in relation to performance appraisals, goal setting, performance management and driving a positive culture to support the wellbeing and professional development of staff.
• Excellent communication, customer service and interpersonal skills.
• Access to a smartphone.
• A current driver’s license and access to a registered, insured and well-presented car.
• NDIS Worker Screening Check (Mandatory if successful)
• The right to work in Australia (Australian Citizen or Permanent Resident)
• Current Level 2 First Aid (Mandatory if successful)
• Working With Children Check (WWCC)- (Mandatory if successful)

Working with us:

As an employee of Luxe Care, not only will you be part of an organisation that makes a real impact on people's lives, but you will also be offered a range of benefits such as:

• Competitive pay rates.
• An Employee Assistance Program.
• A supportive, knowledgeable and friendly team.
• A work environment which encourages wellbeing and a healthy work-life balance.
• Opportunities for ongoing professional development.
• Ongoing communication and consultation on matters that are important to you

Luxe Care Pty Ltd is an equal opportunity employer, and we encourage applications from diverse backgrounds.

Any information provided to Luxe Care Pty Ltd with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely.

Only shortlisted candidates will be contacted.