Regional Business Manager, Employment Services

BUSY At Work; Brisbane; Hybrid; AUD 91,000 - 99,000; Full time

Benefits offered by this job

Competitive salary

NFP salary packaging

Meal and entertainment card

3 additional paid annual leave days

Hybrid work model

Internal advancement opportunities

Dedicated training budget

BUSY Benefits discounts

Employee Assistance Program

Sonder Wellbeing app access

Job summary

BUSY Ability, part of The BUSY Group, seeks an experienced Business Manager to lead Employment Services teams across multiple locations from its Fortitude Valley base. You will drive service excellence, ensure contract compliance and manage budgets, while building strong relationships with employers and Services Australia.

This is a full-time fixed-term role with a hybrid work model and a pathway to extension.

Qualifications

• Lead, coach and develop Employment Consultants and Work Support Consultants to achieve sustainable employment outcomes.
• Drive performance across all sites, ensuring KPI targets, placement outcomes and service standards are consistently exceeded.
• Oversee service delivery, workflow and customer experience across multiple locations.
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation.
• Manage financial performance including forecasting, budgeting and achieving region profitability targets.
• Recruit, Induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework.
• Build strong relationships with Services Australia, local employers and community partners.
• Ability to obtain a Blue Card and National Police Check
• Open drivers licence

Responsibilities

• Lead, coach and develop Employment Consultants and Work Support Consultants to achieve sustainable employment outcomes.
• Drive performance across all sites, ensuring KPI targets, placement outcomes and service standards are consistently exceeded.
• Oversee service delivery, workflow and customer experience across multiple locations.
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation.
• Manage financial performance including forecasting, budgeting and achieving region profitability targets.

Skills

Lead and coach teams

Performance management

Stakeholder engagement

Contractual compliance

Forecasting and budgeting

People management

Relationship building

Blue Card

Police Check

Driver's license

Job description

BUSY Ability, part of The BUSY Group, seeks an experienced Business Manager to lead Employment Services teams across multiple locations from its Fortitude Valley base. You will drive service excellence, ensure contract compliance and manage budgets, while building strong relationships with employers and Services Australia.

This is a full-time fixed-term role with a hybrid work model and a pathway to extension.