Business Manager

BUSY Ability; Brisbane; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

NFP Salary Packaging

Meal and entertainment card

Extra annual leave

Hybrid work model

Internal career advancement

Training budget

BUSY Benefits program

Employee Assistance Program

Job summary

BUSY Ability, part of The BUSY Group, is seeking a Business Manager to lead Employment Consultants and Work Support Consultants across multiple locations from our Fortitude Valley office. The role is full-time fixed term until 30 June 2027, with potential for extension, and offers a hybrid work model.

You will work to exceed government KPIs, drive client outcomes, manage finances, and build partnerships with Services Australia and local employers while ensuring contractual compliance and staff

Qualifications

• Lead, coach and develop Employment Consultants and Work Support Consultants to achieve sustainable employment outcomes.
• Drive performance across all sites, ensuring KPI targets, placement outcomes and service standards are consistently exceeded.
• Oversee service delivery, workflow and customer experience across multiple locations.
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation.
• Manage financial performance including forecasting, budgeting and achieving region profitability targets.
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework.
• Build strong relationships with Services Australia, local employers and community partners.
• Ability to obtain a Blue Card and National Police Check.

Responsibilities

• Lead, coach and develop Employment Consultants and Work Support Consultants to achieve sustainable employment outcomes.
• Drive performance across all sites, ensuring KPI targets, placement outcomes and service standards are consistently exceeded.
• Oversee service delivery, workflow and customer experience across multiple locations.
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation.
• Manage financial performance including forecasting, budgeting and achieving region profitability targets.
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework.
• Build strong relationships with Services Australia, local employers and community partners.
• Ability to obtain a Blue Card and National Police Check.

Skills

Leadership and coaching

People management

KPI and performance management

Stakeholder engagement

Contract compliance

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY Ability...

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 50 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

Job Description

About the Role

The purpose of this position is to lead, manage and foster a supportive work environment with teams over multiple locations. This role is a key player in the Ex-Offenders program across the Somerset region.The Business Manager is tasked with fostering a supportive and encouraging culture to assist our consultants in building strong community networks and relationships to assist in the jobseeker journey toward employment opportunities.

You will ensure jobseekers, clients and stakeholders receive quality service provision and will work with the Operations Manager to ensure that BUSY Ability exceeds Government key performance indicators and contractual obligations.

This role is full time-fixed term contract until 30 June 2027 with potential for extension, based out of our Fortitude Valley office.

• NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
• 3 additional paid annual leave days – Christmas closure
• Monthly FLEXI day off
• Enjoy a hybrid work model, collaborating in the office and working from home
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Program with Sonder Wellbeing App

Desired Skills and Experience

A bit about your experience…

• Lead, coach and develop Employment Consultants and Work Support Consultants to achieve sustainable employment outcomes
• Drive performance across all sites, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and customer experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving region profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Ability to obtain a Blue Cardand National Police Check

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.Candidates with lived experience in the justice system are encouraged to apply