Refuge Support Worker

Georgina Martina Inc; Melbourne; On-site; AUD 53,000 - 76,000; Part time

Benefits offered by this job

Above award entitlements

Salary Packaging

Annual leave loading

Personal leave (pro-rata)

Job summary

Courage Collective Family Violence Services in Melbourne is seeking a flexible refuge support worker on a part-time (0.8 or 0.9 FTE) or full-time basis. The role focuses on preparing accommodation, transporting clients, and providing practical and administrative support to help women and children progress toward their case plan goals, delivered with trauma-informed, culturally safe care.

The successful candidate will hold a Diploma in Community Services or a similar qualification and possess

Qualifications

• Diploma in Community Services or similar qualification.
• Ability to adapt when unanticipated issues arise.
• Awareness of statutory requirements relevant to the role.
• Good written and verbal communication; proficient with ICT systems.
• Experience in family violence or related support roles is desirable.

Responsibilities

• Prepare accommodation and support clients in refuge settings.
• Transport clients to appointments and provide practical assistance.
• Assist with case plan goals and administrative tasks.
• Deliver trauma-informed, culturally safe and person-centred support.

Skills

Trauma-informed practice

Cultural safety

Strong communication

Administrative support

Education

Diploma in Community Services

Similar qualification

Tools

Microsoft Office

ICT systems

Job description

Courage Collective Family Violence Services – Melbourne VIC

Part time (0.8 or 0.9 FTE) or full time, depending on your preference

Permanent role

SCHADS Level 4.1 (currently $46.70 per hour) plus 13% super, Salary Packaging and above award conditions

Courage Collective Family Violence Services has provided family violence support to adults, children, and young people for over 50 years. We deliver supported accommodation, client support, and crisis brokerage to victim-survivors of family violence. As part of Victoria’s 24/7 family violence crisis response system, we provide immediate access to safe accommodation, intensive case management, and tailored therapeutic programs. Our services support adults, young people, and children to achieve safety, stability, and recovery from family violence.

The opportunity:

In this role, you’ll play an important role in helping women and children experiencing family violence feel safe and supported during their time in our refuge accommodation.

This is a hands-on, practical role where you’ll make a meaningful difference in the day-to-day lives of clients while building your skills in support work. Your responsibilities will include preparing accommodation, transporting clients to appointments, and providing practical and administrative assistance to help clients work towards their case plan goals. Through trauma-informed, culturally safe and person-centred support, you’ll contribute to creating a positive refuge experience and helping women and children take their next steps towards safety and recovery.

To be successful in this role, you’ll have:

A Diploma in Community Services, or similar qualification

Ability to adapt and elevate where appropriate when unanticipated issues arise

Awareness of statutory requirements relevant to the role

Good communication and written skills including use of Microsoft and other ICT systems

Experience working in the family violence sector, or in support work roles related to families, homelessness, mental health, disability, or alcohol and drug issues would be desirable

Why Choose Courage Collective?

Our Enterprise Agreement provides above award entitlements, including annual leave loading, an additional 1% above the standard superannuation guarantee, 18 days personal leave per year (pro-rata), and purchased leave options

You’ll be able to build your skills and experience within a well-respected and long-term contributor in the family violence space

We’re an employer large enough to deliver quality programs but small enough to know the names of each team member, with a supportive, purpose-driven and proactive workplace culture

We offer Salary Packaging benefits to increase your take home pay.

We’re committed to the professional development of all employees, with allocated professional development time and support

We champion diversity and inclusion, and are accredited by Rainbow Tick

We provide regular internal supervision, and external supervision as needed

Our EAP program is available to all employees and immediate family members

For more information on the role, see the Position Description linked below. If you have any queries, please contact Monica Rogers, People and Culture Lead, on ******@couragecollective.org.au.

Note: Courage Collective is exempt from the provisions of the Equal Opportunity Act 2010. Applications for this position will only be considered from people who identify as women and/or trans and gender diverse. Courage Collective is unable to consider applications from people who identify as cis male. We strongly encourage people from culturally diverse, LGBTQIA+, mature age or Aboriginal and Torres Strait Islander backgrounds to apply.