Family Support Worker - Newborough/Moe

The Royal Children's Hospital; Melbourne; Presencial; AUD 39.000 - 58.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Level 4 SCHADS award

Salary packaging

Quarterly training days

Descripción de la vacante

Refuge Victoria is seeking a Family Violence Support Worker to assist in coordinating and delivering practical supports for women and children in refuge settings across Melbourne. The role involves intake, liaising with community services, and providing emotional support, with duties including after-hours response and driving clients to appointments.

Casual roles and Rotating shifts are required, with supervision from team leaders.

Formación

• Experience delivering services to women and children facing Family Violence.
• Diploma in Community Services or equivalent would be highly regarded.
• Knowledge of MARAM framework is desirable.

Responsabilidades

• Complete comprehensive intake and induction for clients.
• Coordinate access to community services and supports.
• Provide practical and emotional support to clients, including transport to appointments.
• Respond to after-hours needs as required.
• Maintain client information and support materials.
• Attend client meetings with case workers to implement plans.
• Prepare accommodation and maintenance tasks for refuges and manage supplies.
• Manage calendars for room hire and equipment use.

Conocimientos

Experience with Family Violence

Strong organisational skills

Educación

Diploma in Community Services

Bachelor study in Social Work (desirable)

Descripción del empleo

Showing 771 Family Support Worker Newborough Moe jobs in Melbourne

Position

Family Support Worker – Newborough Moe

• Position: Permanent Part Time Employment Basis (0.6)
• Generous salary packaging and novated leasing
• Career progression opportunities
• Ongoing training & development

About Us

Refuge Victoria is one of the state’s largest independent not-for-profit providers of specialist family violence refuge accommodation. Every day, we support women and children facing serious risk, offering short term safe refuge, crisis accommodation, personalised safety planning, and pathways toward a safer, more hopeful future.

We operate three core and cluster refuges and 16 dispersed properties across Melbourne, with access to an additional 35 transitional homes through our community housing partners. Our dedicated teams work across sites in Melbourne’s east and west, supported by our corporate office. Our work is proudly funded by the Department of Families, Fairness and Housing (DFFH) and generous community donors.

In line with Sections 12 and 28 of the Equal Opportunity Act 2010 (Vic), our service delivery roles are held exclusively by women to ensure we best meet the needs of the women and children we have in service.

The Role

Working as part of a dynamic team, the Family Violence Support Worker assists the work of Case Managers and Children and Young People’s Practitioners to implement goals and meet needs identified in client plans. The Family Violence Support Worker has the primary responsibility to assist in the co‑ordination and delivery of practical supports and linking to community resources for Refuge Victoria clients. The role supports the day‑to‑day operation of the refuge sites including property readiness for clients, managing queries and general support tasks as directed by Team Leader or Refuge Manager.

Refuge Victoria is committed to protecting children and young people from all forms of harm and abuse. As an employee you will be required to report any concerns raised by, or on behalf of, children and young people in accordance with mandatory reporting, reportable conduct, and incident management procedures. Everyone at Refuge Victoria has a role to play in keeping children and young people safe and your role will support and drive this commitment, ensuring individuals and teams always behave appropriately towards children and young people.

Responsibilities

• Completing comprehensive intake and induction to clients on arrival and orientation to local area and available services
• Assist with the coordination and access to a range of community services and supports to meet needs identified in client case plans, e.g. Childcare, relocations, shopping
• General practical and emotional support to clients, inclusive of client transport to appointments i.e. dental, medical, Centrelink, childcare, bank, maternal health
• Provide an after‑hours response to the women and children onsite when required
• Update and maintain client information and other relevant support material
• Attending client meetings with woman’s case worker and children’s worker to assist with implementation of case plan goals, to prioritise tasks and to share and escal…
• Preparation of accommodation and maintenance jobs/reporting for refuges, this can include cleaning, laundry, sorting of donations and ordering/managing supplies in office and pantry
• Manage office calendars for room hire and vehicle/equipment use and email inbox
• Liaise and develop effective working relationships with agencies and key stakeholders

Key Selection Criteria

• Experience in delivery of services responding to women and children facing Family Violence
• Diploma in Community Services or equivalent would be highly regarded
• Case or support work experience with skills working with families, mental health, disability and/or alcohol and drug issues
• Preferred – Working towards a Bachelor of Social Work or other equivalent qualification as per mandatory minimum education requirements – Recommendation 209
• Knowledge of the MARAM (Multi Agency Risk Assessment and Management Framework)
• This role will be rostered for a variety of shifts including weekdays, weekends, nights and sleepovers as per the SCHADS award. Availability for these shifts is necessary
• Victorian drivers licence and confident driving / ability to drive clients around.
• Highly developed organisational skills and ability to prioritise competing demands

What’s On Offer

• Level 4 of the SCHADS award
• Salary packaging
• Quarterly training days

The successful applicant will need to undertake a national police check, referee checks, be vaccinated for Covid‑19, hold a Victorian drivers licence and have a Working with Children Check.

At Refuge Victoria, we celebrate diversity in ethnicity, social experience, genders, sexual orientation, cultural and linguistic backgrounds, religious beliefs, ages and abilities and welcome talent from all backgrounds. Help us continue to build our unique, inclusive and diverse team!

Location

Melbourne Western and Eastern Suburbs

Contract

Casual employment basis

The Role (Secondary Version)

This is a Casual Support Worker opportunity, the successful candidate must be available to commit to sleepover shifts and weekends.

Working as part of a dynamic team, the Family Violence Support Worker assists the work of Case Managers and Children and Young People’s Practitioners to implement goals and meet needs identified in client plans. The Family Violence Support Worker has the primary responsibility to assist in the co‑ordination and delivery of practical supports and linking to community resources for Refuge Victoria clients. The role supports the day‑to‑day operation of the refuge sites including property readiness for clients, managing queries and general support tasks as directed by Team Leader or Refuge Manager.

Responsibilities (Secondary)

• Comprehensive intake and induction to clients on arrival and orientation to local area
• Assist with the coordination and access to a range of community services and supports to meet needs identified in client case plans, e.g. Childcare, relocations, shopping
• General practical and emotional support to clients, inclusive of client transport to appointments i.e. dental, medical, Centrelink, childcare, bank, maternal health
• Update and maintain client information and other relevant support material
• Attending client meetings with case managers to assist with implementation of case plan goals, to prioritise tasks and to share and escal…
• Preparation of accommodation and maintenance jobs/reporting for refuges, this can include cleaning, laundry, sorting of donations and ordering/managing supplies in office and pantry

Key Selection Criteria (Secondary)

• Experience in delivery of services responding to women and children facing Family Violence
• Diploma in Community Services or equivalent and working towards a Bachelor of Social Work or other equivalent qualification as per mandatory minimum education requirements – Recommendation 209
• Case or support work experience with skills working with families, mental health, disability and/or alcohol and drug issues
• Knowledge of the MARAM (Multi Agency Risk Assessment and Management Framework)
• Availability to work a variety of shifts including weekdays, weekends, nights and sleepovers as per the SCHADS award. Working sleepover shifts is an essential part of the casual role.
• Highly developed organisational skills and ability to prioritise competing demands

What’s On Offer (Secondary)

• Level 4 rate of the SCHADS award
• Salary packaging

About Us (Secondary)

Refuge Victoria is a not-for-profit Specialist Family Violence Organisation that provides refuge/crisis accommodation and support to women and children as they begin their journeys to a safer and happier future. We have been responding to family violence and changing people’s stories for over 40 years. Refuge Victoria is the largest provider of refuge/crisis accommodation in Victoria with three core refuges, 15 refuge properties and nomination rights to 35 Transitional Houses.

Refuge Victoria is committed to the principles of cultural safety and inclusion of all people from diverse backgrounds and to the safety and inclusion of those with a disability. We support women and children experiencing homelessness from family violence, providing not only crisis accommodation but also risk assessment, case management support and outreach case management support to clients in transitional properties and/or private rental.

Refuge Victoria is committed to protecting children and young people from all forms of harm and abuse. As an employee you will be required to report any concerns raised by, or on behalf of, children and young people in accordance with mandatory reporting, reportable conduct, and incident management procedures. Everyone at Refuge Victoria has a role to play in keeping children and young people safe and your role will support and drive this commitment, ensuring individuals and teams always behave appropriately towards children and young people.

The successful applicant will need to undertake a national police check, referee checks, be vaccinated for Covid‑19 and have a Working with Children Check.

At Refuge Victoria, we celebrate diversity in ethnicity, social experience, genders, sexual orientation, cultural and linguistic backgrounds, religious beliefs, ages and abilities and welcome talent from all backgrounds. Help us continue to build our unique, inclusive and diverse team!

Location (Secondary)

Australia – not specified.

Contract (Secondary)

Casual full time

Education Required

Mainly 12 years, school completion plus two further years of further mandatory training.

We Offer

• Our recruitment process will be made available by the employing organisation, yes you can see the data on Standard rate of the awards, see the world market's content for your detail checks and salary available.

Contact

Not applicable.

How to Apply

None.