Administration Officer

Refuge Victoria; Melbourne; On-site; AUD 36,000 - 56,000; Part time

Benefits offered by this job

SCHADS Level 4

Salary Packaging

Superannuation

Flexible 0.6–0.8 FTE

Job summary

Refuge Victoria is seeking a proactive Administration Officer to join the Corporate Services team. This role supports multiple areas across refugee properties, coordinating operational needs and building strong relationships with Refuge Managers and suppliers.

The position requires a Full Victorian Driver’s Licence, adaptability, and experience in administration with finance exposure. Travel to other sites is required occasionally, and we offer SCHADS Level 4, salary packaging, and

Qualifications

• Requires Full Victorian Driver’s Licence; occasional travel to other sites.
• Experience with fleet, insurance, and financial reporting is desirable.
• Proactive, highly adaptable with strong organizational skills.
• Client-facing or community services background is preferred.

Responsibilities

• Provide administrative support across refuge properties and coordinate operational needs.
• Lead and support diverse projects and ad hoc initiatives.
• Coordinate fleet management, vehicle registrations and insurance renewals.
• Support accounts payable: processing invoices and payments with proper coding.

Skills

Driver's Licence (Victorian)

Mobility/Driving

Adaptability

Relationship Building

Communication

Experience in Admin/Finance

Technical IT/Admin Skills

Education

Business administration or finance qualification

≥2 years administration experience

Job description

• Permanent part-time role (Flexible 0.6 to 0.8 FTE)
• SCHADS Level 4 + Salary Packaging + Super

About Refuge Victoria

Refuge Victoria is one of the largest specialist family violence refuge providers in Victoria. We support people at serious risk due to family violence by providing safe accommodation, safety planning, and holistic care. With three refuge facilities, 15 crisis properties, and strong community housing partnerships, we work alongside women and children to help them rebuild safer lives.

Our vision is simple:

for people escaping family violence to live safe and free.

Our values:

Compassionate, Empowering, Collaborative, Integrity,Committed– guide everything we do.

The Opportunity

We areseekinga proactive, highly adaptable, and organised Administration Officer to join our Corporate Services team. You will be the central administrative "go-to" person for the organisation, providing essential support across multiple areas. This is a dynamic role requiring you to think on your feet, take initiative, and build strong relationships with internal staff across all sites and external suppliers.

Key responsibilities include:

• Administrative Support & Relationship Building: Providing practical and responsive administrative support across all refuge properties and building positive relationships with all Refuge Managers to coordinate operational needs.
• Project support: Leading and support a diverse range of projects and ad hoc initiatives across the organisation, taking ownership of practical tasks and seeing them through from planning to completion.
• Fleet & Insurance Management:Coordinating vehicle registrations, insurance renewals, supplier reviews, and reporting. (Note: This involves practical fleetlogisticsand regular travel to other sites)
• Accounts Payable: Support the timely and accurate processing of invoices, payments, reimbursements and related financial transactions ensuring appropriate approvals, coding and documentation.
• Flexible Support Packages (FSP):Supporting applications,maintainingclient records, delivering training, and liaising with partner agencies.
• Service Desk Support:Triage and monitoremail inboxes andtickets, track progress, and generate performance reports.
• General Administration:Preparing acquittals, managingreports, andmaintainingrecords.
• General Office & Ad Hoc Support:Managing thereception and answering phone calls.Providing ICTassistanceand meeting coordination. Managing external suppliers (e.g., getting quotes, scheduling services, and communicating effectively). Overseeing stationery, in-kind donations, and providing flexible ad hoc admin support as day-to-day office needs arise.

This role offers variety, responsibility, and the chance to make a difference in a supportive and mission-driven environment.

About You

To thrive in this role you need to be comfortable navigating ambiguity and applying critical thinking rather than depending entirely on step-by-step instructions. You must be comfortable navigating ambiguity, making independent judgements, and driving communication.We’relooking for someone who brings:

• A Full Victorian Driver’s Licence & Mobility (Essential):This is a requirement, as you will need to travel to our other sites occasionally or regularly for fleet management, vehicle inspections, and on-site support.
• Adaptability & Initiative:A highly adaptable approach with the ability to manage shifting priorities, undertake dynamic tasks, and proactively address operational roadblocks without waiting to be prompted.
• Relationship Building & Communication:Excellent interpersonal skills to effectively build andmaintainpositive relationships with staff across different sites, management, and external suppliers. A strong preference forproactive and face-to-face collaborationisa mustto keep our fast-paced office running smoothly.
• Experience & Qualifications:Relevant qualifications in business administration, finance, or similar, plus at least 2 years’ administration experience (ideally in a client-facing or community services setting).
• Technical Skills:Strong IT and organisational skills. Experience in fleet management, insurance, and financial reporting is highly desirable.

Other Requirements

• Current Employee Working with Children Check and Police Check
• Compliance with Refuge Victoria’s Immunisation policy
• Commitment to Refuge Victoria’s values, child safety standards, and inclusion policies.

Join Us

At Refuge Victoria, we celebrate diversity and are committed to creating an inclusive workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with a disability, and those with lived experience of family violence.

What’s on Offer

• Salary at SCHADS Level 4, plus superannuation.
• Up to $15,900 salary packaging +$2,650 meals and entertainment'
• Modern Offices – Inner east Melbourne suburbs
• Friendly work environment with regular supervision and professional development