Referral & Intake Coordinator - Community Mental Health Programs

Woden Community Service; Canberra; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Salary packaging

EAP

Professional development

Supervision

Discount programs

Job summary

Woden Community Service (WCS) in Canberra, ACT, is seeking a Referral & Intake Coordinator for its Community Mental Health Programs. This contract role acts as the first point of contact for referrals to The WayBack Support Service and the Hoarding Advocacy Support Service, coordinating intake, assessments, onboarding and service allocation across health, housing and community services.

The role requires a Certificate IV in Mental Health or related field, experience in intake and risk

Qualifications

• Certificate IV in Mental Health, Community Services or a related discipline.
• Experience coordinating referrals, intake and assessment within mental health, health or community services.
• Psychosocial and risk assessment experience.
• Knowledge of recovery-oriented, person-centred and trauma-informed practice.
• Understanding of suicide prevention, suicide risk assessment and crisis response principles.
• Strong stakeholder engagement, communication and relationship management skills.
• Administrative, organisational and data management capabilities.
• Ability to manage competing priorities and work independently and within a team.

Responsibilities

• Managing referrals and eligibility screening across mental health programs.
• Conducting intake, psychosocial and risk assessments.
• Coordinating participant onboarding and service allocation.
• Supporting participants to access health, mental health, housing and community services.
• Building and maintaining effective relationships with referral partners and stakeholders.
• Maintaining accurate records, reporting data, and ensuring compliance with program requirements.
• Undertaking outreach-based intake assessments in homes, hospitals, community settings and WCS offices.

Skills

Stakeholder engagement

Communication

Data management

Administrative skills

Time management

Education

Certificate IV in Mental Health

Certificate IV in Community Services

Certificate IV in Disability

Job description

Referral & Intake Coordinator - Community Mental Health Programs

Posted: 15/10/2026

Closing Date: 23/10/2026

Job Type: Contract

Location: Australian Capital Territory (ACT region)

Job Category: Mental Health Services

Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

We are seeking a highly organised and compassionate Referral & Intake Coordinator to join our Community Mental Health Programs team. This pivotal role serves as the first point of contact for referrals across The WayBack Support Service and the Hoarding Advocacy Support Service (HASS), supporting individuals experiencing mental health challenges and complex support needs.

As the central coordination point for referrals and intake, you will play a key role in ensuring participants are engaged promptly, assessed appropriately, and connected to the services they need.

Our Offer:

• Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year.
• 15 days paid personal leave per annum (pro rata) for full & part-time employees.
• 24/7 nationally recognised Employee Assistance Program (EAP), including 3 additional holistic service sessions.
• Ongoing professional development and a supportive team environment.
• Monthly external clinical supervision.
• Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Benefits program.

Job Description

About the Role:

Reporting to the Team Leader, Recovery Housing and Community Access, you will be responsible for:

• Managing referrals and eligibility screening across mental health programs.
• Conducting intake, psychosocial and risk assessments.
• Coordinating participant onboarding and service allocation.
• Supporting participants to access health, mental health, housing and community services.
• Building and maintaining effective relationships with referral partners and stakeholders.
• Maintaining accurate records, reporting data, and ensuring compliance with program requirements.
• Undertaking outreach-based intake assessments in homes, hospitals, community settings and WCS offices.

About You:

To be successful in this role, you will bring:

• Certificate IV in Mental Health, Community Services or a related discipline.
• Experience coordinating referrals, intake and assessment within mental health, health or community services.
• Demonstrated experience conducting psychosocial and risk assessments.
• Knowledge of recovery-oriented, person-centred and trauma-informed practice.
• Understanding of suicide prevention, suicide risk assessment and crisis response principles.
• Strong stakeholder engagement, communication and relationship management skills.
• Excellent administrative, organisational and data management capabilities.
• Ability to manage competing priorities and work effectively both independently and within a team.

Desired Skills and Experience

Experience & Qualifications

• Certificate IV in Mental Health, Community Services, Disability, or a related field.
• Experience in intake, referrals, assessment, or case coordination within community services, health, or mental health settings.
• Sound knowledge of recovery-oriented, person-centred, and trauma-informed practice.
• Strong stakeholder engagement, communication, and relationship management skills.
• Excellent organisational, administrative, and data management capabilities.
• Current WWVP Registration, National Police Check, and unrestricted Driver Licence.

To be eligible for employment, you must have an active Working with Vulnerable People (WWVP) Card (including NDIS), working rights in Australia, and be willing to undertake background checks required for the position, including a National Police Check.

Why Join Us?

• Be part of a leading suicide prevention and aftercare service.
• Work in a supportive and experienced team environment.
• Receive regular supervision and professional development opportunities.
• Enjoy a balance of office-based and community outreach work.
• Make a meaningful difference in the lives of people across the ACT.

For further information, please contact Erin Everett at [e-mail]

Closing Date: COB 23 October 2026

Applications may close early if a suitable candidate is found prior this date.

NOTE: This is a Fixed term contract, which ends on 30/06/2027.

For more information about WCS and services that we provide, including Children’s Services, Youth & Family, Community Development, Housing and Homelessness, Mental Health, Social Enterprise and Aged Care, please visit our website at www.wcs.org.au

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.