Service Integration Coordinator

Wellways Australia; City of Launceston; On-site; AUD 63,000 - 69,000; Full time

Benefits offered by this job

Paid cultural leave

Salary packaging up to $15,899

Meal & Entertainment allowance up to $

17.5% leave loading

Paid parental leave

Employee Assistance Program

Job summary

Wellways seeks a Service Integration Coordinator for Connected Care in Tasmania. You will map health and community services, build referral pathways, and engage networks to connect people to the right support. The role supports a statewide service and involves collaboration with multiple organisations and teams.

You’ll work across the North and North-West regions, travel regularly, and contribute to a no-wrong-door model while prioritising culturally safe practice and recovery-oriented care.

Qualifications

• Experience building working relationships across health, mental health or community services.
• Knowledge of culturally safe and inclusive practices with diverse communities.
• Understanding of family and caring roles and their impact on carers' wellbeing.

Responsibilities

• Map health, mental health and community services across Tasmania.
• Develop and maintain referral pathways and stakeholder relationships.
• Attend interagency networks and information sessions.
• Travel across Tasmania and contribute to resources and reporting.

Skills

Relationship building

Stakeholder engagement

Communication

Organisational skills

Writing and documentation

MS Office

Travel willingness

Cultural safety

Recovery-oriented practice

Community development

Education

Relevant tertiary qualification

Certificate IV / Diploma

Tools

Microsoft Office

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.

• Join us to support the establishment of a multidisciplinary team across Northern and/or Northwest Tasmania
• Full-time opportunity in Launceston TAS till Oct 2027
• SCHADS 4 ($46.70-$50.25p/h) Superannuation, depending on qualifications and experience

Service Integration Coordinator - Connected Care

As Service Integration Coordinator, you’ll help establish a new statewide mental health service by building relationships and referral pathways that connect people to the right support at the right time. You’ll map health and community services, connect with local organisations, support community engagement and maintain the Connected Care Support Catalogue.

This is a practical, relationship-focused role with variety and the opportunity to help shape how a new ‘no wrong door’ service works across Tasmania.

About Connected Care

Connected Care is a statewide mental health service delivered by Wellways in partnership with Stride Mental Health and Clarity Health Care and commissioned by Primary Health Tasmania.

The service supports adults aged 18 years and over to access free, coordinated mental health and wellbeing support, using a stepped-care approach that responds to their individual needs and goals. A multidisciplinary team brings together clinical, psychosocial and peer expertise to support people to access the right care and move between levels of support as their needs change.

About The Opportunity

• This role will help build the foundations for Connected Care across Tasmania. Working with the Service Lead and Connected Care team, you’ll:
• Map and maintain information about health, mental health and community services
• Develop and maintain referral pathways and relationships with key organisations
• Attend community and interagency networks and deliver information sessions
• Support engagement with diverse and underserved communities
• Contribute to resources, reporting and the evaluation of referral pathways
• You’ll work across a broad network including mental health services, general practice, primary and allied health, community organisations, housing and homelessness services, family and carer supports, and services supporting diverse communities.

The role can be based in Tasmania’s North or North-West, with regular travel across the region and some travel elsewhere in Tasmania.

What you bring

You’ll bring experience building strong working relationships across health, mental health or community services, with the ability to connect people and organisations and support the development of practical referral pathways.

You’ll have an understanding of community development and recovery-oriented, trauma-informed and strengths-based approaches, along with knowledge of the broader services that support people's mental health and wellbeing.

You’ll also bring:

• A relevant tertiary qualification, or a Certificate IV/Diploma with relevant experience
• Confidence engaging with a wide range of stakeholders, including presenting information to groups
• An understanding of culturally safe and inclusive practice and the diverse communities accessing health and community services
• An understanding of family and caring roles and their impact on carers' wellbeing
• Strong organisation skills and the ability to manage your own work and deliver against an agreed plan
• The ability to gather, interpret and use information and feedback to identify issues and opportunities
• Confidence preparing clear written information, resources and guides
• Good Microsoft Office skills and the ability to learn new systems
• A willingness and ability to travel throughout Tasmania
• Experience working within the Tasmanian health and community service system, or developing service directories, resource guides or referral pathways, will be highly regarded.
• Personal lived experience of mental health challenges, or caring for someone who has, is also welcomed.

Compliance & Screening

You will need to meet Wellways’ required compliance and screening checks including:

• Right to work in Australia
• 100 points of ID
• Valid Driver Licence and willingness to travel
• Satisfactory National Police Record Check
• International Police Check (if appliable)
• NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate – Quality Safety and You
• Current Working with Vulnerable People Check

Why Join Wellways?

At Wellways, we believe people are the experts in their own lives. For close to 50 years, we’ve worked alongside people, families, friends and carers to build inclusive communities where everyone can imagine and achieve their hopes and potential. We have a purpose driven culture where people can thrive, everyone is respected, and differences are valued. We also offer:

• Paid Cultural Leave
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

If you enjoy building relationships, connecting services and communities, and turning ideas into practical pathways for people, we’d love to hear from you.

For further information regarding this role please contact Kylie Delaney, Senior Manager via email at [e-mail]

We encourage you to apply early. Applications will be reviewed throughout the advertising period, and the role may be filled before the closing date.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement

Job Description Summary

Help build the connections that make a new statewide mental health service work.

Contract End Date

01/10/2027

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close

30/10/2026