Redress Support Scheme - Case Worker

Remote Area Aboriginal and Torres Strait Islander Corporation; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Remote Area Aboriginal and Torres Strait Islander Corporation – Cairns QLD is seeking a full-time Case Manager to support Aboriginal and Torres Strait Islander survivors navigating the National Redress Scheme from Cairns. You will provide trauma-informed, strengths-based, culturally safe support and coordinate referrals to counselling, legal and wellbeing services.

Based in the Community Services team, you will assess needs, develop support plans and advocate on behalf of clients, while ensuring

Qualifications

• Experience in case management, advocacy or support services within the community services sector.
• Understanding of trauma-informed practice and experience with complex trauma.
• Knowledge of culturally safe and person-centred practice.
• Excellent communication, engagement and relationship-building skills.
• Ability to work sensitively with people who have faced significant life challenges.
• Strong organisational skills and ability to manage competing priorities.
• Current C Class Queensland Driver Licence and willingness to obtain a Working with Children Check (Blue Card).
• Experience in Aboriginal and Torres Strait Islander community-controlled organisations is highly desirable.

Responsibilities

• Provide trauma-informed case management and practical support to individuals engaging with the National Redress Scheme.
• Work with survivors throughout their redress journey delivering culturally safe, respectful, person-centred services.
• Deliver individualised case management and support to clients accessing the National Redress Scheme.
• Assist clients to understand the redress process and complete applications and documents.
• Develop comprehensive assessments and support plans addressing needs and goals.
• Advocate for clients and coordinate referrals to counselling, legal and wellbeing services.
• Maintain case notes and reporting per legislative and organisational requirements.
• Collaborate with community organisations and government agencies to improve outcomes.
• Participate in outreach and community engagement to raise awareness of redress services.
• Contribute to program evaluation and continuous improvement activities.

Skills

Case management

Advocacy

Trauma-informed

Culturally safe

Communication

Organisational skills

Driver Licence

Blue Card

Job description

Remote Area Aboriginal and Torres Strait Islander Corporation – Cairns QLD

Full-Time | Cairns
Support Aboriginal and Torres Strait Islander people to navigate the National Redress Scheme and access healing-focused support.

RAATSIC is a leading Aboriginal and Torres Strait Islander community-controlled organisation committed to empowering children, families and communities across Far North Queensland. Guided by our values of Accountability, Empowerment, Collaboration and Inspire, we deliver culturally safe and responsive services that create meaningful outcomes for our communities.

About the Role

Based within the Community Services team and reporting to the relevant Program Manager, you will provide trauma-informed case management and practical support to individuals engaging with the National Redress Scheme. You will work closely with survivors of institutional child sexual abuse, supporting them throughout their redress journey while ensuring services are delivered in a culturally safe, respectful and person-centred manner.

Key Responsibilities

• Provide individualised case management and support to clients accessing the National Redress Scheme.
• Assist clients to understand the redress process and complete applications and supporting documentation.
• Deliver trauma-informed, strengths-based and culturally safe support throughout client engagement.
• Conduct comprehensive assessments and develop support plans that respond to client needs and goals.
• Advocate on behalf of clients and coordinate referrals to internal and external support services, including counselling, legal and wellbeing services.
• Maintain accurate case notes, records and reporting in accordance with legislative and organisational requirements.
• Collaborate with community organisations, government agencies and service providers to improve client outcomes.
• Participate in outreach activities and community engagement initiatives to increase awareness of redress support services.
• Contribute to program evaluation, continuous improvement activities and quality assurance processes.
• Promote the rights, dignity and self‑determination of Aboriginal and Torres Strait Islander peoples.

About You

• Demonstrated experience in case management, advocacy or support services within the community services sector.
• Understanding of trauma-informed practice and experience working with people impacted by complex trauma.
• Strong knowledge of culturally safe and person-centred practice.
• Excellent communication, engagement and relationship-building skills.
• Ability to work sensitively and professionally with people who have experienced significant life challenges.
• Strong organisational skills and the ability to manage competing priorities.
• Current C Class Queensland Driver Licence and willingness to obtain a Working with Children Check (Blue Card).
• Experience working within an Aboriginal and Torres Strait Islander community-controlled organisation is highly desirable.