Clinician Redress Support Service

The Buttery; Coffs Harbour City Council; Hybrid; AUD 73,000 - 76,000; Part time

Benefits offered by this job

Flexible Working Solutions

Extra Annual Leave

Career Growth

Professional Development

Supportive Environment

Salary Packaging Benefits

Salary Packaging Meal and Accomm Card

Convenient Packaging Options

Job summary

The Buttery is seeking a compassionate and organised professional to join our Redress Support Service in Coffs Harbour, NSW. This part-time role (32 hours per week, hybrid) supports survivors through the National Redress Scheme, assisting with understanding the process, gathering documentation, completing applications and linking to supports.

You will build relationships with participants and community partners, coordinate case information, and help navigate complex processes.

Qualifications

• Tertiary qualification at university level in the areas of psychology, social work, counselling, mental health or similar with current registration with peak body such as ACA level 3+, AASW or AHPRA, or PACFA
• Current driver's licence, a satisfactory Criminal Record Check and Working with Children Check
• Demonstrated experience providing trauma-informed counselling in AOD, MH or related field with participants who have experienced childhood sexual assault.
• Demonstrated experience providing case management for persons with complex support needs

Responsibilities

• You will work with participants to understand the National Redress Scheme, gather documentation, complete applications and connect with appropriate supports.
• Build relationships with community stakeholders and raise awareness of the National Redress Scheme.
• Focus on participant support, case coordination, documentation and navigating application processes; counselling skills are essential but not the sole focus

Education

Tertiary qualification in psychology, social work, counselling, mental health or similar; current registration with ACA/AASW/AHPRA or PACFA

Job description

About the role:

The Buttery is seeking a compassionate and organised professional to join our Redress Support Service, supporting survivors of institutional childhood sexual abuse to access the National Redress Scheme. This is a rewarding role for someone who enjoys building trusted relationships, coordinating complex information and guiding people through important life-changing processes.

You will work closely with participants, helping them understand the Scheme, gather documentation, complete applications and connect with appropriate supports along the way. You'll also build relationships with community stakeholders and contribute to raising awareness of the National Redress Scheme. While counselling skills are essential, this role is also focused on participant support, case coordination, documentation and navigating application processes

About the program:

The National Redress Scheme was established to acknowledge the harm caused by institutional childhood sexual abuse and provide survivors with access to support, recognition and redress. Many survivors find the application process overwhelming, emotionally challenging and difficult to navigate alone. Every application represents a survivor's story. As a Clinician, you'll walk alongside people who have experienced institutional childhood abuse, helping them navigate a complex process that can lead to acknowledgement, compensation, counselling and a sense of justice. Your ability to organise information, manage documentation and guide participants through the Scheme will make a significant difference.

Hours and location:

Based in Coffs Harbour, this part-time role is 32 hours per week, with no weekend work and flexible work arrangements to support work-life balance. Working in a hybrid capacity, you'll split your time between community-based outreach, and work from home. A work vehicle is provided for community appointments. This position is funded until 30 June 2027, with strong potential for extension as part of our expanding community services.

Salary:

This role will be remunerated at SCHCDS Level 5 $53-55ph with access to salary packaging to potentially increase your take home pay by another 5k.

Why you’ll love working with us:

• Flexible Working Solutions:We support your work-life balance with flexible working arrangements.
• Extra Annual Leave:Enjoy two additional weeks of annual leave (pro rata) to spend more time on holiday.
• Career Growth:Explore internal opportunities to transfer and work in other programs.
• Professional Development:Benefit from ongoing training and development opportunities.
• Supportive Environment:Access to our Employee Assistance Program and to external clinical supervision for direct service staff
• Salary Packaging Benefits:Increase your take-home pay by 6-12% with ATO-approved incentives, allowing you to allocate up to $15,899 of tax-free salary towards your mortgage, rent, loans, credit card, or school fees.
• Salary Packaging Meal and Accommodation Card:Receive a $2,650 card for meals and accommodation.
• Convenient Packaging Options:Package your costs for smartwatches, EarPods, professional memberships or a novated vehicle lease.

About us:

The Buttery is a not-for-profit charitable organisation established in 1973.Through residential and community-based programs, we specialise in the treatment of alcohol and other drug dependence and mental health conditions. Our programs are evidence-based, best-practice and informed by the latest research into recovery. We never stop believing in change for the better, and we consistently work to improve the lives of the people we support.We operate from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Yaegl, Dunghutti and Birpai lands.

If you are planning to move for this role:

The Welcome Experience is a free service for essential workers and their families who are considering moving to or have moved to regional NSW. Local Connectors make moving easier by helping you find a home, schools, childcare, job opportunities for your partner, and connections within the community. Learn more at www.nsw.gov.au/welcomeexperience

We support diversity and inclusion:

The Buttery recognises the benefits that diversity and inclusion bring, and encourages people from all backgrounds, abilities and identities to apply to our vacancies. Aboriginal and Torres Strait Islander people and CALD and LGBTIQASB+ community members are encouraged to apply. We are proud to have active RAP and Rainbow groups. We support lived experience and neurodiversity.

Application selection criteria:

You will be a great fit for this role if you meet the selection criteria below. To help us get to know you, please address each of the criteria in your cover letter, using each criterion as a separate heading. We encourage you to share examples of your experience, achievements and approach to supporting people in their recovery journey.

1. Tertiary qualification at university level in the areas of psychology, social work, counselling, mental health or similar with current registration with peak body such as ACA level 3+, AASW or AHPRA, or PACFA
2. Current driver's licence, a satisfactory Criminal Record Check and Working with Children Check
3. Demonstrated experience providing trauma-informed counselling in AOD, MH or related field with participants who have experienced childhood sexual assault.
4. Demonstrated experience providing case management for persons with complex support needs

Cover letters that address all criteria above will be best placed to progress through the selection process.

Applications close:

We will be processing applications as they arrive and will make offers as soon as a suitable applicant is found.