Reddy Express Brookvale - Site Manager

Reddy Express; Australia; On-site; AUD 65,000 - 80,000; Full time

Job summary

OTR Group is seeking a motivated leader to oversee the daily operations of our store in New South Wales. You will drive customer service excellence, supervise a team, and ensure smooth rostering, stock control, and reporting.

The role emphasizes health and safety compliance, staff development, and hands-on leadership to foster a high-performing retail environment.

Qualifications

• Experience in leadership within retail/hospitality.
• Strong communication and training skills.
• Ability to manage rostering and stock control.

Responsibilities

• Oversee day-to-day store operations.
• Deliver excellent customer service and staff development.
• Manage rostering, stock management, and reporting.
• Ensure compliance with health and safety policies and procedures.

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.