Reddy Express Benowa - Customer Service Representative

OTR; St George; On-site; AUD 42,000 - 54,000; Full time

Job summary

OTR is hiring a Customer Service Representative to deliver exceptional service in our store, ensuring guests have a clean, welcoming experience.

In this fast-paced role you will manage multiple tasks, assist customers with product knowledge, and handle operating hours including late nights and weekends as required.

Join a team that values reliability, teamwork, and a can-do attitude while working on-site at our Queensland location.

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and in a team.
• Stamina to stand for long periods and perform light to moderate lifting.
• Flexible availability including weekends and evenings.
• Willingness to learn and promote store products and specials.

Responsibilities

• Provide outstanding customer experiences.
• Keep store clean, stocked and welcoming.
• Multi-task in a fast-paced environment.

Skills

Customer service

Teamwork

Stamina

Flexible hours

Product knowledge

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.