Reddy Express Tugun - Customer Service Representative

OTR; Gold Coast City; On-site; AUD 45,000 - 60,000; Full time

Job summary

OTR is seeking a Customer Service Representative on the Gold Coast to ensure a welcoming store environment and provide exceptional guest experiences. The role requires multitasking in a fast-paced setting, maintaining clean and stocked shelves, and promoting store products and specials.

Applicants should have Australian working rights, be comfortable standing for long periods, and be able to pass a police clearance. Flexibility to work late nights, early mornings, and weekends is preferred.

Qualifications

• Proven customer service experience.
• Ability to work both independently and in a team.
• Comfortable standing for long periods and occasional lifting.
• Willingness to work flexible hours, including weekends.
• Must have Australian working rights and be able to obtain police clearance.

Responsibilities

• Provide outstanding customer experiences at the store.
• Keep the store clean, stocked, and welcoming.
• Multi-task in a fast-paced environment and manage time efficiently.

Skills

Customer service

Teamwork

Time management

Stamina

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.