Recruitment Specialist | Frontline Roles

Sonova Group; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration package

Paid Parental Leave

Birthday Leave

Access to discounts from over 500 RFキャ

Employee discounts on Sonova products

Job summary

Sonova is seeking an energetic Recruitment Specialist to join our HR team in North Sydney, Australia. You will manage high-volume recruitment for frontline clinic-based roles, working closely with HRBPs and hiring managers to determine role requirements and selection criteria.

You will craft engaging job adverts, proactively source candidates, conduct screenings and coordinate interviews, while delivering a positive candidate experience and ensuring timely offers and onboarding.

Qualifications

• Experience in recruitment, talent acquisition or a recruitment agency environment.
• Ability to recruit customer service, reception, administration, contact centre, retail or frontline roles.
• Strong organisation and follow-through with multiple vacancies and changing priorities.
• Confident stakeholder management and collaborative approach.
• Clear and engaging written and verbal communication.

Responsibilities

• Manage end-to-end recruitment for high-volume frontline vacancies at our clinics.
• Partner with HRBPs and hiring managers to clarify role requirements and selection criteria.
• Develop clear, engaging job advertisements and choose effective sourcing channels.
• Proactively source candidates and maintain talent pools for recurring roles.
• Review applications, conduct screenings and coordinate assessments/interviews.
• Provide timely advice to hiring managers and support fair selection decisions.
• Maintain communication with candidates and deliver a positive candidate experience.
• Prepare offers and support pre-employment checks and onboarding handovers.
• Maintain recruitment records and monitor metrics like vacancy volumes and time to fill.
• Identify opportunities to streamline recruitment processes while maintaining quality and compliance.

Skills

Recruitment experience

Fast-paced environment

Stakeholder management

Organisation

Communication

Tools

Applicant Tracking Systems

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

North Sydney, Australia

Recruitment Specialist | Frontline Roles

High-volume recruitment | Frontline customer service & administration roles | Permanent full-time position

Help us connect great people with meaningful opportunities.

We are looking for an energetic and organised Recruitment Specialist to join our HR team. In this hands‑on role, you will manage high-volume recruitment across clinic-based frontline customer service / administration positions, delivering a responsive and positive experience for candidates and hiring managers.

This is an ideal opportunity for someone who enjoys a fast‑paced environment, can confidently manage competing priorities and takes pride in finding the right people for customer‑facing teams.

About us

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

Our local brandsConnect HearingandNeurosensory operate a combined network of 180+ clinics across Australia focusing on providing client‑centred hearing healthcare, access to the latest in hearing technology and exceptional customer service.

What you will do

• Manage end-to-end recruitment for high-volume frontline vacancies at our clinics.
• Partner closely with HRBPs and hiring managers to clarify role requirements, recruitment priorities and selection criteria.
• Develop clear, engaging job advertisements and select effective sourcing channels.
• Proactively source candidates and maintain talent pools for recurring and hard-to-fill roles.
• Review applications, conduct screening interviews and coordinate assessments and interviews.
• Provide timely, practical advice to hiring managers and support fair, consistent selection decisions.
• Maintain regular communication with candidates and deliver a seamless, positive and efficient candidate experience.
• Prepare offers, complete pre‑employment checks and support a smooth handover into onboarding.
• Maintain accurate recruitment records and monitor key measures such as vacancy volumes, time to fill, source effectiveness and recruitment outcomes.
• Identify opportunities to streamline recruitment processes while maintaining quality and compliance.

What you will bring

• Experience in recruitment, talent acquisition or a recruitment agency environment with a proven track record in delivering successful and sustainable outcomes in a fast‑paced environment
• Demonstrated ability to recruit customer service, reception, administration, contact centre, retail or similarly fast‑paced frontline roles.
• Strong organisation and follow‑through, with the ability to manage multiple vacancies and changing priorities.
• Confident stakeholder management skills and a collaborative, service‑focused approach.
• Clear and engaging written and verbal communication.
• Sound judgement, attention to detail and a commitment to fair and consistent recruitment practices.
• Confidence using applicant tracking systems, online job boards and direct sourcing tools.
• A proactive mindset and willingness to improve processes and try new sourcing approaches.
• Play an important role in building teams that make a meaningful difference for our customers.
• Join a supportive and collaborative HR team.
• Contribute ideas and help shape efficient, candidate‑friendly recruitment practices.
• Access opportunities to grow your recruitment capability and broader HR experience.
• Competitive remuneration package & salary packaging options
• Paid Parental Leave & Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform

Ready to apply?

If you enjoy connecting with people, thrive on delivering results and want to help create a great experience for every candidate, we would love to hear from you.

#ConnectHearingAustralia #LI-AK2

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.