Recreation Centre Operations Manager

Bayside Council; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Bayside Council in Arncliffe is seeking a hands-on Centre Supervisor to oversee the day-to-day operation of Arncliffe Youth Centre. You will supervise staff and patrons, ensure safe, efficient delivery of recreational programs, handle bookings and events, and report to the Centre Coordinator.

You will lead training, promote excellent customer service, manage opening/closing, respond to incidents, and coordinate across shifts from early morning to evening.

Qualifications

• Experience in supervising staff in a customer service environment.
• Strong customer service and communication skills.
• Ability to plan and deliver community and sports programs.

Responsibilities

• Oversee day-to-day operations of the Arncliffe Youth Centre.
• Supervise Recreational Attendants and coordinate activities, bookings and events.
• Lead staff training, onboarding and ensure high service standards.

Skills

Staff supervision

Customer service

Team leadership

Conflict resolution

Program planning

Tools

Recreation software

Microsoft Office

Job description

Championing safety, service and operational excellence daily. Inspiring teams to deliver safe, exceptional community experiences. Shifts span across seven days a week between 5am to 11pm.

Our team: At Bayside Council we are committed to a positive, flexible and supportive workplace culture where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service. The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services. The Libraries and Lifestyle unit includes a large library network, young people and sport and recreation teams.

About the role: The role is responsible for the day-to-day operation of Arncliffe Youth Centre, providing frontline leadership and supervision of staff and patrons while ensuring the safe and efficient delivery of recreational services and programs. We are looking for someone with initiative and creativity who brings new ideas, strengthens customer experience, and contributes to the ongoing growth of our team and facility. The role will report to and provide direct support to the Centre Coordinator - Arncliffe Youth Centre.

About you: You will be expected to coordinate and oversee the day-to-day operations of the facility, ensuring activities, bookings, programs, competitions and events are delivered safely, efficiently and effectively. Supervise and support Recreational Attendants in the delivery of day-to-day facility operations, promoting accountability, teamwork and high standards of performance. Lead and support staff training, mentoring and onboarding to ensure consistent service delivery and contribute to a positive team culture. Deliver a high standard of customer service and promote a positive experience for all patrons in accordance with the customer experience charter. Act as the primary escalation point for customer enquiries, complaints, incidents and operational issues, ensuring timely and appropriate resolution. Implement operational, opening, closing and security procedures to ensure the safe, secure and efficient day-to-day operation of the facility. Monitor and supervise the facility and promote a safe environment, ensuring compliance with venue rules and safety requirements, and respond promptly to hazards, incidents or behaviours that may place staff or patrons at risk. Be flexible to work across hours ranging from 5:00am to 11:00pm, including weekends and night shifts.

We are looking for someone who has demonstrated experience in supervising and operating sports and recreation centres; previous experience leading, supervising or coordinating staff in a customer service environment; strong customer service, communication and conflict resolution skills; demonstrated ability to proactively plan and deliver community and sports programs that meet community needs; proficiency in the use of software applications and technology in the recreation and sports industry; ability to undertake manual handling duties and physical tasks associated with the role; knowledge of indoor sports such as basketball, netball, volleyball, badminton or pickleball; current First Aid certificate relevant to the role; valid Working with Children Check (NSW); availability to work flexible hours including evenings, weekends and public holidays.