Claims Consultant

TAL Services Limited; Melbourne; In loco; AUD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

TAL Services Limited in Melbourne is seeking a Claims Consultant to support AusSuper across the TAL Group. You will manage life insurance claims from start to finish, delivering a seamless customer experience for advisers, trustees, fund administrators and members.

The role focuses on end-to-end IP/TPD claims management, analytical decision-making and timely payments. You will collaborate with external doctors, rehabilitation specialists and in-house experts to achieve quality outcomes while

Competenze

• Life insurance claims management experience within Group policy, IP and/or TPD preferred.
• Workers' Compensation or Return to Work claims management with Allied Health background.
• Strong analytical, problem‑solving & time‑management skills.
• Excellent communication & empathy to support customers during challenging times.
• Solid understanding of injuries, illnesses and treatment.

Mansioni

• Provide best-in-class customer and adviser experience, including regular communication on claim status and managing expectations.
• Independently manage a portfolio of IP and TPD claims end-to-end.
• Assess, analyse, calculate and finalise claims payments.
• Engage external treating doctors, rehabilitation consultants, and in-house medical/legal specialists; deliver timely outcomes.
• Provide exceptional customer service in line with policies and procedures.
• Participate in case conferences, peer discussions, and instruct third-party service providers.

Conoscenze

Claims management

Analytical thinking

Problem solving

Communication

Injury/treatment knowledge

Descrizione del lavoro

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

As a Claims Consultant within our Group space across AusSuper, you will manage life insurance claims from start to finish, providing a seamless experience for our customers.

In this role you will:

• A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.
• Independently managing a portfolio of TPD and IP claims end-to-end
• Assess, analyse, calculate and finalise claims payments
• Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
• Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
• Participate in case conferences, peer case discussions, and instructing third party service providers

Qualifications:

• Life insurance claims management experience within Group policy - IP and/or TPD claims experience is ideal OR;
• Workers Compensation or Return to Work claims management experience with an Allied Health background
• Strong analytical, problem-solving & time-management skills
• Excellent communication & empathy to support customers during challenging times.
• Solid understanding of injuries, illnesses and treatment

Why Consider This Opportunity?

This is an opportunity to:

• Build your expertise and develop new skills in a different area of the business
• Expand your network and collaborate with stakeholders across TAL
• Contribute to strategic initiatives that support our customers, partners, and people
• Continue building your career through experiences that broaden your capability, strengthen your network and support your long-term development goals.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.