Recovery Partner Tail Claims

NSW Ambulance; Sydney; Hybrid; AUD 119,000 - 140,000; Full time

Benefits offered by this job

Salary packaging options

12 days off per year

Flexible work arrangements + fitness

Job summary

NSW Ambulance is seeking a Recovery Partner, Tail Claims, to guide workplace rehabilitation and injury management programs across NSW. You will support injured workers, managers and stakeholders through all stages of recovery, aiming for sustainable return-to-work outcomes and shorter claim durations.

This is a permanent full-time role based at the NSW Ambulance State Operations Centre in Sydney Olympic Park with a flexible workplace arrangement.

Qualifications

• Partner with injured workers to develop, monitor and review tailored Recovery at Work plans, supporting return to pre-injury roles where appropriate.
• Collaborate with nominated treating doctors, rehabilitation providers, union representatives and the icare scheme agent to proactively manage Workers’ Compensation claims.
• Provide expert advice to managers and employees on injury management, return to work obligations and legislative requirements.
• Ensure compliance with organisational policies, public sector requirements and relevant Workers Compensation and WHS legislation.
• Deliver education and guidance to managers to strengthen proactive rehabilitation practices.
• Support the management of non-work-related injuries and illnesses through agreed return to work plans.
• Maintain strong, cooperative relationships with workers, medical professionals and industrial associations

Responsibilities

• Guide and support injured workers, managers and stakeholders through all stages of the workplace rehabilitation process.
• Assist in shaping sustainable return to work outcomes and reducing claim durations.
• Collaborate with doctors, rehabilitation providers and unions to proactively manage claims.
• Provide clear guidance to managers on injury management and legislative requirements.
• Ensure adherence to public sector policies and WHS legislation while delivering training on rehab practices.
• Support non-work-related injury management through agreed plans and monitor progress.

Job description

Join a team that supports recovery with compassion and expertise across NSW Ambulance.

Employment Type:Permanent Full-time
Salary Range:$118,821 - $140,201 per annum + Super & Benefits (Health Mgr Lvl 2)
Location:NSW Ambulance State Operations Centre, Sydney Olympic Parkwith the option of flexible workplace arrangement.
Closing Date:11:59 PM, Sunday 18 October 2026.

Why You’ll Love Working With Us

• Salary packaging options to increase your take home pay up to $9,000, plus additional meal and entertainment options.
• Up to 12 allocated days off each year for full-time employees, in addition to annual leave.
• Contribute to the health and wellbeing of frontline emergency service professionals.
• Grow your opportunities within one of Australia’s largest public sector health organisations.
• We support your healthy work-life balance with flexible work arrangements + fitness passport that allows you to access multiple 24/7 gyms, swimming pools, fitness centres, and leisure centres across Australia.
  

About the opportunity

As a Recovery Partner, Tail Claims, you will play a pivotal role in ensuring the success of workplace rehabilitation and injury management programs across NSW. You will guide and support injured workers, managers and key stakeholders through all stages of the workplace rehabilitation process, with a strong focus on sustainable recovery at work outcomes and reducing claim duration.

This is an opportunity to make a meaningful impact within a high-performing emergency services organisation committed to health, safety and wellbeing.

About you

To be successful, you will bring:

• Partner with injured workers to develop, monitor and review tailored Recovery at Work plans, supporting return to pre-injury roles where appropriate.
• Collaborate with nominated treating doctors, rehabilitation providers, union representatives and the icare scheme agent to proactively manage Workers’ Compensation claims.
• Provide expert advice to managers and employees on injury management, return to work obligations and legislative requirements.
• Ensure compliance with organisational policies, public sector requirements and relevant Workers Compensation and WHS legislation.
• Deliver education and guidance to managers to strengthen proactive rehabilitation practices.
• Support the management of non-work-related injuries and illnesses through agreed return to work plans.
• Maintain strong, cooperative relationships with workers, medical professionals and industrial associations

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via***************@health.nsw.gov.au

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives thatall people bring to our organisation, patients, communities, and workforce.

Child Safe Employment

NSW Ambulanceis dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe Child Safe Standards.We aim to ensure that children and young people feel safe, s...