Recovery Partner Tail Claims

NSW Health; Sydney; Hybrid; AUD 119,000 - 140,000; Full time

Benefits offered by this job

Salary packaging options

Flexible work arrangements

Fitness passport

Job summary

NSW Health is seeking a Recovery Partner, Tail Claims, to drive workplace rehabilitation across NSW Ambulance. The role focuses on guiding injured workers and stakeholders to achieve sustainable recovery and reduced claim durations, within a high-performing emergency services environment.

You will develop recovery at work plans, collaborate with doctors and providers, and ensure compliance with workers compensation and WHS legislation while delivering education to managers on proactive

Qualifications

• Experience guiding and supporting injured workers through workplace rehabilitation processes.
• Ability to develop and monitor tailored Recovery at Work plans.
• Knowledge of Workers’ Compensation claims management and WHS legislation.

Responsibilities

• Guide and support injured workers, managers and stakeholders through workplace rehabilitation.
• Develop Recovery at Work plans to support return to pre-injury roles.
• Provide expert advice on injury management and return-to-work obligations.
• Ensure compliance with relevant policies and legislation.
• Educate managers to strengthen proactive rehabilitation practices.
• Support management of non-work-related injuries through return-to-work plans.
• Maintain cooperative relationships with workers, medical professionals and industrial associations.

Skills

Injury management

Return to work

Stakeholder engagement

Job description

Join a team that supports recovery with compassion and expertise across NSW Ambulance.

Employment Type: Permanent Full-time
Salary Range: $118,821 - $140,201 per annum + Super & Benefits (Health Mgr Lvl 2)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park with the option of flexible workplace arrangement.
Closing Date: 11:59 PM, Sunday 18 October 2026.

Why You’ll Love Working With Us

• Salary packaging options to increase your take home pay up to $9,000, plus additional meal and entertainment options.
• Up to 12 allocated days off each year for full-time employees, in addition to annual leave.
• Contribute to the health and wellbeing of frontline emergency service professionals.
• Grow your opportunities within one of Australia’s largest public sector health organisations.
• We support your healthy work-life balance with flexible work arrangements + fitness passport that allows you to access multiple 24/7 gyms, swimming pools, fitness centres, and leisure centres across Australia.

About the opportunity

As a Recovery Partner, Tail Claims, you will play a pivotal role in ensuring the success of workplace rehabilitation and injury management programs across NSW. You will guide and support injured workers, managers and key stakeholders through all stages of the workplace rehabilitation process, with a strong focus on sustainable recovery at work outcomes and reducing claim duration.

This is an opportunity to make a meaningful impact within a high-performing emergency services organisation committed to health, safety and wellbeing.

About you

To be successful, you will bring:

• Partner with injured workers to develop, monitor and review tailored Recovery at Work plans, supporting return to pre-injury roles where appropriate.
• Collaborate with nominated treating doctors, rehabilitation providers, union representatives and the icare scheme agent to proactively manage Workers’ Compensation claims.
• Provide expert advice to managers and employees on injury management, return to work obligations and legislative requirements.
• Ensure compliance with organisational policies, public sector requirements and relevant Workers Compensation and WHS legislation.
• Deliver education and guidance to managers to strengthen proactive rehabilitation practices.
• Support the management of non-work-related injuries and illnesses through agreed return to work plans.
• Maintain strong, cooperative relationships with workers, medical professionals and industrial associations

Need Further Information

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via ***************@health.nsw.gov.au

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives thatall people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via ***************@health.nsw.gov.au or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via ***************@health.nsw.gov.au.

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at ***************@health.nsw.gov.au

Child Safe Employment

NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.