Records LiaisonOffLicence Integrity&Sec

NSW Public Service Commission; Sydney; Hybrid; AUD 86,000 - 92,000; Full time

Job summary

Transport for NSW is seeking a diligent administrator to support the Licence Integrity unit in Parramatta. You’ll manage enquiries, navigate systems, and help ensure safer, compliant outcomes.

This permanent full-time onsite role focuses on processing records, triaging workload, and delivering fast, accurate customer service while upholding confidentiality.

Strong communication and an eye for detail are essential for success in this position.

Responsibilities

• Work as part of a team focusing on safer people outcomes through the administration and management of system restrictions and supporting other areas of the business with enquiries pertaining to the integrity of records and licensing programs.
• Navigate the various systems and databases to support the work of the Licence Integrity unit monitoring the inbox, triaging and allocating work and where possible be proactive in responding to queries and actions.

Job description

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Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Parramatta, NSW, AU, 2150

Job reference number: 111153

Employment type: Permanent Full-Time

Salary range: $85515.0-$92368.0

You’re agile, keen and open to meaningful work and opportunities that come your way.
Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

• Work as part of a team focussing on safer people outcomes through the administration and management of system restrictions and supporting other areas of the business with enquiries pertaining to the integrity of records and licensing programs.
• You will navigate the various systems and databases to support the work of the Licence Integrity unit monitoring the inbox, triaging and allocating work and where possible be proactive in responding to queries and actions.

Please note that this is an onsite role based in Parramatta 5 days pw.

Your excellent communication skills, strong administrative and clerical skills, good eye for detail and ability to read and interpret legislation will see you excel in this role leading to fast accurate customer outcomes.

You're recognised as proactive and energetic with the ability to "think outside the box" supporting the team by responding to stakeholders where possible and facilitating the smooth transition of activities of the unit.

Your skills and knowledge which you have developed while working in fast paced high volume environments and your ability to provide excellent customer service while maintaining confidentiality will equip you well for this role.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

This is an in-person, on-site role.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.