Records and Information Officer

Department of Training and Workforce Development; City Of Vincent; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Remote work options

Free onsite parking

Job summary

The Department of Training and Workforce Development in Western Australia is seeking a Records and Information Officer to support the delivery of accurate, accessible and secure records and information services. You will capture, register, classify and retrieve records, assist staff with the electronic records management system and help maintain data quality and security.

You will contribute to digitisation activities, data quality improvements and act with sound communication and organisational

Qualifications

• Experience in records management, administration or a customer service environment.
• Strong attention to detail and organizational skills.
• Ability to follow procedures and manage competing priorities.

Responsibilities

• Capture, register, classify and retrieve records.
• Respond to enquiries and assist staff with the electronic records system.
• Maintain quality and accuracy of records and handle information securely.

Skills

Records management

Administration

Customer service

Attention to detail

Tools

Records management system

Job description

Permanent Appointment

Permanent Appointment The Department At the Department of Training and Workforce Development we support Western Australia’s training system to develop the skills and capabilities needed to transform lives while creating strong and vibrant businesses, communities, and the economy. We’re an equal opportunity employer and encourage people with diverse backgrounds and lived experiences to join us, including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disability, youth, women and people of diverse sexualities and genders. Find out more about our work by visiting our website www.wa.gov.au/dtwd

As a measure to achieve equality under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with disability who meet the requirements of the position may be prioritised for appointment.

Leadership for All

Critical to our success in delivering value for the future of Western Australians is the leadership capability of our people. We believe that everyone is a leader, regardless of their role and we are committed to advancing our collective leadership impact by adopting the behaviours and mindsets in Leadership Expectations.

The Role

The Records and Information Officer supports the delivery of accurate, accessible and secure records and information services across the Department. Working with the Records and Information Services Manager and the broader team, you will assist with managing physical and electronic records in accordance with the Department’s Record Keeping Plan, policies and procedures. Your day‑to‑day work will include capturing, registering, classifying and retrieving records, responding to enquiries and helping staff use the Department’s electronic document and records management system. You will also assist with maintaining the quality and accuracy of records and handling information securely and confidentially. To be successful in this role you will ideally bring experience in records management, administration or a customer service environment, together with strong attention to detail and a practical, helpful approach. You will have sound communication and organisational skills, be comfortable using computer systems and be able to follow procedures, manage competing priorities and work collaboratively. You will also have opportunities to contribute to digitisation activities, records clean‑up and data quality improvements, helping the Department make information easier to find, use and manage.

Suitability requirements for this position

• Manual handling: Ability to safely lift, carry and move boxes of records using appropriate equipment and safe work procedures, with reasonable adjustments where required.
• Pre employment conditions – National Police Clearance
• Visa validity - To be appointed to a position at the Department, you need to be able to provide evidence of your right to work in Australia. Permanent appointments will require Australian Citizenship or Permanent Residency or New Zealand Citizenship with unrestricted work rights. Fixed term appointments will require a valid working visa.

Employee Benefits

• Flexible work arrangements including flexitime and working remotely;
• Flexible leave arrangements, including study leave;
• A comprehensive health and wellbeing program including Employee Assistance Program and Mental Health Contact Officers;
• Career and professional development programs and opportunities;
• Salary packaging options.
• Free onsite parking

Want to know more? For full details of the role, eligibility requirements and what we are looking for, read the attached job description and application package.

If you have any questions about the position, please contact Nolene, Levett, Records and Information Services Manager on [phone] or email [e-mail]

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, including alternate methods of communication, please contact Human Resources via [e-mail] or via [phone].

Applications close Wednesday, 25 November 2026 at 4:00pm (WST).