Reception & Workplace Experience Coordinator

JLL; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

JLL is seeking a Reception & Workplace Experience Coordinator in Sydney. You will welcome employees and visitors, manage the switchboard, handle meeting room bookings, and support mail, events, and vendor coordination.

Working closely with the Facilities Manager, you will help deliver exceptional hospitality and streamlined operations. The role emphasizes professional communication, proactive problem solving, and collaboration in a fast-paced corporate setting to sustain a high level of service

Qualifications

• Experience at a front desk or reception in fast-paced environments (facilities, property mgmt or hospitality).
• Confident communicator with professionalism across all levels.
• Meticulous attention to detail and commitment to quality service.

Responsibilities

• Greet visitors and manage a welcoming reception area.
• Coordinate with facilities for maintenance and repairs; handle helpdesk tickets.
• Manage visitor sign-in/out and issue passes; assist with room bookings and AV setup.
• Support events and community initiatives to foster workplace engagement.

Skills

Front desk experience

Professional communication

Attention to detail

Team player

Problem solving

Job description

About the role:

As our Reception & Workplace Experience Coordinator, you'll be the welcoming face of our multinational, cloud based company client's workplace, creating exceptional experiences for employees and visitors alike. This dynamic role combines professional reception services, workplace operations, and facilities coordination in a fast-paced corporate environment. You'll manage everything from visitor registration and switchboard operations to meeting room bookings, mail services, and event support, all while maintaining the highest standards of hospitality and service delivery. Working closely with our Facilities Manager, you'll play a vital part in keeping operations running smoothly, responding to helpdesk tickets, coordinating with vendors, and championing workplace experience initiatives that foster community and engagement.

Key Responsibilities:

• Create a comfortable, welcoming and hospitable environment for employees and their guests
• Coordinate with internal and external stakeholders for maintenance and repairs
• Manage all communications professionally, including calls and emails, while maintaining strict data security and following client protocols
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace
• Manage sign-in/out procedures and issue passes for new employees or visitors
• Assist stakeholders with meeting room bookings to ensure a delightful experience
• Monitor and order stationery and office supplies when needed
• Support event organisers with logistics, equipment and assist with AV system setup
• Liase with facilities and security team and report any incidents, utilising Corrigo and CMO when needed

Sound like you? The ideal candidate will have:

• Prior front desk experience in a fast-paced environment such as facilities, property management or hospitality
• Professional, friendly demeanour with confident communication at all organisation levels
• Meticulous attention to detail with passion for quality service delivery
• Collaborative team player committed to meeting shared objectives but can work independently as well
• Proactive problem solver capable of managing complex situations and competing priorities

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.