Receptionist - Sydney Central

YHA Australia; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

YHA Australia is seeking friendly Front Desk Extras for YHA Sydney Central, located in the heart of the city. You will welcome guests, offer local tips, and help guests with check-in and check-out to ensure a smooth stay.

Roles may be part-time (min 15 hours) or casual, with weekday and weekend availability required. Join a team that supports growth across our network and offers travel perks and staff benefits.

Qualifications

• Previous experience in front desk, reception or customer service in an accommodation setting.
• Genuine happy and positive energy to bring to our team and our guests.
• Good time management skills and commitment to following policies and procedures to ensure the safety of our guests and team.
• Flexible availability 24/7 roster including night shifts, weekends and public holidays.
• Excellent communication skills verbal and written.
• Full working rights with no restrictions.

Responsibilities

• Respond to guest inquiries with knowledgeable local advice and recommendations.
• Manage efficient check-ins and check-outs for guests.

Skills

Front desk experience

Customer service

Communication skills

Flexible availability

Full working rights

Job description

Who are we?

At YHA Australia, we’re a profit for purpose, membership-based social enterprise providing affordable, quality accommodation with purpose. As a BCorp certified organisation we are committed to benefiting our people, communities and our planet.

We’re committed to creating a more open and welcoming world where connections thrive and experiences matter. We believe travel should do more than move you from place to place; it should inspire you to think differently, live boldly, and protect the world you’re exploring.

Our network spans 19 uniquely character-filled properties across Australia - from rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison, eco-retreats nestled in National Parks, and beachside beauties in Byron Bay and Port Elliot.

YHA Sydney Central

YHA Sydney Central is located the heart of the city centre and close to all the action. This award-winning hostel, with indoor pool offers guests panoramic views of the city from the rooftop outdoor area. YHA Sydney Central offers shared dormitory accommodation as well as private rooms. The property has two commercial kitchens, spacious dining rooms, an underground bar, cinema room, cafe and lounge areas and a guest laundry.

About the role

We are seeking Receptionists or a Front Desk Extraordinaire to join the Team. This role involves helping us create a friendly and cheerful atmosphere, responding to guest inquiries with knowledgeable local advice and recommendations, managing efficient check-ins and check-outs. This position could be part time (with minimum of 15 hours per week) or Casual, but we do require you to have availability for weekdays (especially Monday to Wednesday) as well as weekends.

What we are looking for

Previous experience in front desk, reception or customer service in an accommodation setting

Genuine happy and positive energy to bring to our team and our guests

Good time management skills and commitment to following policies and procedures to ensure the safety of our guests and team

Flexible availability 24/7 roster including night shifts, weekends and public holidays

Excellent communication skills verbal and written

Full working rights with no restrictions

This isn’t just a job; it’s a chance to grow your career in hospitality and tourism and be part of the YHA team. At YHA, we invest in our people and offer opportunities to move into leadership roles, cross-train in different departments, and work at other properties across Australia.

Our Values

Collaborate, listen and connect

Care for people and planet

What’s in it for You?

Travel Perks: Free stays across our network; because we love travel as much as our members do!

Team Adventures: Opportunities to visit other locations for team building and training.

Discounts: Access to benefits at various stores and across the YHA network.

Growth: Professional development and career opportunities throughout YHA.

Cultural Flexibility: Swap standard public holidays for ones that have personal meaning.

Wellbeing Support: For you and your immediate family through our Employee Assistance Program.

Referral Program: Know someone great? We reward successful candidate referrals.