Receptionist, Specialist Prosthodontic Practice

Mornington Prosthodontics; Mornington; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Full training in systems

Supportive team

Job summary

Mornington Prosthodontics in Mornington VIC is seeking a warm receptionist to welcome patients, manage calls and appointments, and support the clinical team. You will handle referrals, explain quotes and health fund estimates, and assist with payments and records in a small specialist practice.

The ideal candidate is friendly, well-organised, comfortable explaining costs, and eager to learn new software. Dental/medical reception experience is a bonus, with full training provided and flexible

Qualifications

• Warm, patient and a good listener.
• Organised with a keen eye for detail.
• Confident on the phone and able to explain costs and next steps.
• Willing to learn new software; training provided.

Responsibilities

• Greet and relax patients, make them feel welcome and cared for.
• Answer calls and manage the appointment book.
• Process referrals and keep referrers informed.
• Explain treatment quotes and health fund estimates to patients.
• Take payments and process health fund claims.
• Maintain accurate patient records.
• Support Dr Laskey and clinical team to keep the day running smoothly.

Skills

Warm, patient, listener

Organised

Phone communication

Computer literacy

Dental/medical reception experience (a

Job description

Receptionist, Specialist Prosthodontic Practice

Mornington Prosthodontics – Mornington VIC

Mornington Prosthodontics is a specialist practice led by prosthodontist Dr David Laskey. We help patients restore their smiles with crowns, bridges, implants, dentures and more complex rehabilitation work. For many of our patients, this is a big step, and some arrive feeling nervous or unsure.

That is why the person at our front desk matters so much. We are looking for a warm, capable receptionist who can help every patient feel welcome, informed and in good hands from their first phone call to their final appointment.

About the role

You will be the first voice patients hear and the first face they see. Our patients often come to us on referral from their own dentist, and their treatment can run over several visits, so you will get to know many of them well. It is a role for someone who enjoys building relationships and likes things done properly.

What your day will look like

• Welcoming patients and helping them feel relaxed and looked after
• Answering calls and managing the appointment book
• Handling referrals from dentists and keeping referrers in the loop
• Helping patients understand their treatment quotes and health fund estimates
• Taking payments and processing health fund claims
• Keeping patient records accurate and up to date
• Supporting Dr Laskey and the clinical team to keep the day running smoothly

Is this you?

• You are warm, patient and a good listener
• You are organised, with a great eye for detail
• You are confident on the phone and comfortable explaining costs and next steps
• You are comfortable using computers and happy to learn new software
• Dental or medical reception experience would be a bonus, but we will train the right person

What we offer

• A calm, professional specialist practice
• Full training in our systems and processes
• A supportive team and the chance to grow with the practice
• Flexible hours for the right candidate