Dental Receptionist/Administrator

Southern Oral and Maxilofacial Surgeons; Mornington; On-site; AUD 34,440,000 - 48,216,000; Part time

Benefits offered by this job

Part-time work arrangements

Supportive team environment

Competitive compensation

Job summary

Southern Oral and Maxillofacial Surgeons in Mornington, VIC is seeking a detail-oriented Dental Receptionist/Administrator for a part-time position. You will be the first contact for patients, manage appointments, handle correspondence, and support clinical and admin teams with practice management systems.

Prior dental reception or admin healthcare experience is preferred. Proficiency with practice management software and MS Office, excellent communication, and strong organisational skills are

Qualifications

• Previous experience as a dental receptionist or in an administrative healthcare role.
• Proficiency with practice management software and Microsoft Office.
• Excellent verbal and written communication skills to interact with patients and staff.
• Strong organisational and time management abilities with multi-tasking capacity.
• Attention to detail and accuracy in record-keeping and data management.
• Understanding of privacy legislation and patient confidentiality.
• Ability to work collaboratively within a team environment.
• Knowledge of infection control and practice management standards in dental settings.

Responsibilities

• Greet patients warmly and manage the reception area to ensure a welcoming atmosphere.
• Schedule and manage patient appointments using practice management software.
• Process patient registrations and maintain up-to-date records.
• Handle telephone inquiries and appointment requests courteously.
• Collect patient fees and maintain financial records accurately.
• Coordinate with clinical staff on schedules, treatment plans, and special requirements.
• Manage practice correspondence, referrals, and clinical communications.
• Maintain patient confidentiality and privacy compliance.
• Support general administrative tasks including filing, data entry and document management.
• If qualified as a Dental Assistant, assist clinically on occasion.

Skills

Dental reception

Administrative healthcare experience

Practice management software

Microsoft Office

Communication skills

Organisational / time management

Patient confidentiality

Team collaboration

Education

Dental Assistant qualifications

Tools

Practice management software

Microsoft Office

Job description

Southern Oral and Maxilofacial Surgeons – Mornington VIC

Southern Oral and Maxillofacial Surgeons is seeking a detail-oriented and professional Dental Receptionist/Administrator to join our team on a part-time basis. Based in Mornington, VIC, this role is fundamental to the smooth operation of our practice, serving as the first point of contact for our patients and providing essential administrative support to our clinical team. As a Dental Receptionist/Administrator, you will manage patient interactions, schedule appointments, handle correspondence, and maintain our practice management systems. This position plays a crucial role in ensuring exceptional patient experiences and supporting the efficient delivery of oral and maxillofacial surgical services.

Key responsibilities

Greeting patients in a warm and professional manner, ensuring a welcoming atmosphere upon arrival

Scheduling and managing patient appointments using practice management software, minimising gaps and maximising clinic efficiency

Processing patient registrations and maintaining accurate, up-to-date patient records and documentation

Handling telephone inquiries, patient questions and appointment requests in a courteous and timely manner

Collecting patient fees, processing payments and maintaining financial records with accuracy

Coordinating with clinical staff regarding patient schedules, treatment plans and special requirements

Managing practice correspondence, including letters, referrals and clinical communications

Maintaining confidentiality of all patient information in accordance with privacy legislation and practice protocols

Supporting administrative functions including filing, data entry and document management

Assisting with general practice administration and other duties as required

If you have Dental Assistant qualifications, there is scope to play a clinical role on occasions.

What we’re looking for

Previous experience working as a dental receptionist or in a similar administrative healthcare role

Proficiency with practice management software and Microsoft Office applications

Excellent verbal and written communication skills with the ability to interact professionally with patients and staff

Strong organisational and time management abilities with the capacity to manage multiple tasks simultaneously

Attention to detail and accuracy in record-keeping and data management

Professional telephone manner and customer service orientation

Understanding of dental terminology and familiarity with dental procedures (preferred but not essential)

Knowledge of privacy legislation and commitment to maintaining patient confidentiality

Ability to work collaboratively within a team environment

Current knowledge of infection control and practice management standards within dental settings (preferred)

What we offer

Southern Oral and Maxillofacial Surgeons is committed to a supportive, professional work environment. We offer part-time work arrangements that provide flexibility. We foster a collaborative culture where staff are valued, respected and supported in their roles. We believe in rewarding our employees fairly and providing a workplace where you can develop your career in the dental industry. We also encourage open communication and welcome discussions.

About us

Southern Oral and Maxillofacial Surgeons is a respected dental practice located in Mornington, Victoria, specialising in oral and maxillofacial surgical services. We are committed to delivering exceptional patient care. Our team includes experienced surgeons and dedicated support staff who work collaboratively to provide comprehensive, compassionate care. We are an established practice with a strong reputation within the local community and broader dental profession.