Receptionist/Spa Attendant | Eliva Spa | InterContinental Sydney Coogee Beach

InterContinental Hotels & Resorts; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Laundry for business attire

Room discounts

Products & services discounts program

Excellent training

Job summary

InterContinental Sydney Coogee Beach offers Eliva Spa, seeking a Receptionist/Spa Attendant to welcome guests, manage bookings, and support spa operations in a luxury setting. The role requires a warm, professional communicator with strong organizational skills and a passion for wellness.

Two years of spa reception experience and knowledge of spa products are preferred. Flexible shifts, RSA, and Police Check are noted; sponsorship is not available.

Qualifications

• Valid work rights / work visa for Australia.
• Minimum two years’ experience as a Spa Receptionist / Spa Attendant in a luxury hotel or resort.
• Friendly, professional communicator with a people-centric approach.
• Strong organization and meticulous attention to detail.
• Genuine interest in wellness and delivering a luxury spa experience.
• Impeccable grooming and time management.
• Knowledge of spa and wellness industry; calm under pressure.
• Guest relations and retail sales experience.
• Experience with spa management systems and MS Office.
• Flexibility to work various shifts, including weekends and public holidays.
• Valid RSA or ability to obtain; Police Check desirable.

Responsibilities

• Provide a warm welcome and premium first impression for in-house and external guests.
• Manage appointments, phone calls, and email enquiries with confidence.
• Support the Director of Spa and spa therapists to ensure smooth daily operations.
• Maintain a polished reception area and uphold luxury spa standards.
• Answer guest enquiries and upsell treatments and products.
• Keep the spa clean and serene; store and prepare rooms and equipment appropriately.
• Assist with stock coordination, spa presentation, and administrative tasks.
• Help ensure guests feel informed, cared for, and genuinely valued.
• Be knowledgeable about product ranges and retail usage to upsell and rebook.
• Uphold high standards of customer service and stay updated on spa trends; be the Eliva ambassador.

Skills

Guest service

Communication

Organizational skills

Wellness knowledge

Retail sales

Spa management systems

Tools

Spa management systems

Microsoft Office

Job description

Receptionist/Spa Attendant | Eliva Spa | InterContinental Sydney Coogee Beach

InterContinental Hotels & Resorts – Coogee NSW

Eliva® was introduced in 2025 with the launch of its signature spa at the InterContinental Sydney Coogee Beach. Featuring five luxurious treatment rooms and world-class amenities, the spa offers state-of-the-art therapeutic rituals that set a new benchmark for luxury wellness in Australia.

As Receptionist/Spa Attendant you will be dedicated to exceeding expectations of our guests to ensure the highest level of service is consistently provided. Welcome guests to our Eliva Spa experiences in a friendly, courteous and professional manner and provide clean and safe surroundings for the comfort and care of all guests and employees. Take guest reservations, cashiering, responding to telephone bookings, opening/closing the spa and other general enquiries!

Your day to day

Provide a warm welcome that kicks off a incredibly memorable guest experience and premium first impression every time for both in-house and external guests

Managing appointments, phone calls, and email enquiries with confidence and efficiency

Supporting our Director of Spa and Wellness and the Spa Therapist team to ensure smooth daily operations

Maintaining a polished reception environment - with a commitment to high luxury spa standards!

Answering guest enquiries and recommend appropriate treatments and products.

Maintain a clean and serene spa environment and ensure all equipment and products are used and stored correctly. Ensure a high standard of cleanliness in the spa, including the change rooms, retail area and assisting the spa therapists to prepare the treatment rooms.

Assisting with stock coordination, spa presentation, and administrative tasks

Helping ensure every guest feels informed, cared for, and genuinely valued

Be knowledgeable of all product ranges offered in the Spa and the cost use of all retail items offered to upsell and rebook our guests.

Uphold the highest standards of customer service and professionalism

Stay updated with the latest trends and techniques in spa therapy and be the brand ambassador of Eliva.

What we need from you

Candidates must hold a valid work rights / work visa for Australia to be considered. Kind reminder that sponsorship is not available.

Minimum of two (2) years’ experience as a Spa Receptionist / Spa Attendant within a luxury hotel, upmarket spa or resort setting.

A friendly, professional communicator with a natural people-centric approach

Strong organisation skills and exceptional attention to detail

A genuine interest in wellness, understanding of spa treatments and delivering a caring, luxury experience.

Impeccable grooming, attention to detail, and time management skills.

A strong understanding of the spa and wellness industry, with a calm, professional manner when working under pressure.

Proven guest relations and retail sales skills, with a passion for creating memorable guest experiences.

Some experience using spa management systems and Microsoft Office.

Flexibility to work different shifts across the roster including weekdays (opening & closing shifts), weekends, and Public Holidays.

A valid RSA is required or must be obtained before starting, as we serve refreshments and beverages, and Police Check is desirable.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Visit to find out more about us.