Receptionist - Sippy Downs

Fitness Cartel Australia & New Zealand; Sunshine Coast Regional; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Free gym membership

Career development through training

Discounts on supplements, apparel and‑

Discounted access to Merse Wellness Sp

Job summary

Fitness Cartel Health Clubs in Queensland is seeking a casual receptionist to welcome members and guests, handle reception and café duties, and support club operations with a friendly, professional approach.

You will handle member inquiries, process purchases, promote café products, and maintain a clean, organized front-of-house while assisting with class and booking needs.

Qualifications

• Previous customer service experience and excellent verbal and written communication skills.
• Genuine passion for health and fitness and enthusiasm for working in the industry.
• Reliable, punctual and professional with a positive, can-do attitude.
• Strong initiative with the ability to multitask and work well in a team.
• Confidence using computers and quickly learning new systems and policies.

Responsibilities

• Welcome members and guests with friendly, professional service across reception and café.
• Answer calls, respond to enquiries and escalate issues to management when needed.
• Use club systems to manage member details, create access tags and process purchases.
• Prepare coffees and protein shakes, promoting supplements and café products.
• Keep reception, café and retail areas clean, stocked and well presented.
• Handle opening and closing procedures and prioritize daily tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Computer literacy

Tools

Member management system

Job description

Love Fitness? Love People? Ready to Join the Cartel?

Join Fitness Cartel XXX as our next Casual Receptionist!

Are you energetic, customer-focused and passionate about health and fitness? We're looking for a friendly and professional Receptionist to create an exceptional experience for every member and guest who walks through our doors.

What's in It for You?

• FREE gym membership across all Fitness Cartel locations
• Career development through training and our Future Leaders Program
• Great discounts on supplements, apparel and café products
• Discounted access to Merse Wellness Spas
• Premium workplace with state-of-the-art facilities and an energetic team culture

The Opportunity

As one of the first faces our members see, you'll help create a welcoming and positive club environment. This is a varied, hands-on role where you'll support members, assist at reception and in the café, and help keep the club running smoothly.

Key Responsibilities

• Welcome members and guests while providing friendly, professional service across reception and the café
• Answer calls, respond to member enquiries and complaints, and escalated matters to the appropriate manager when required
• Use our systems to manage member details, create access tags, process purchases and assist with class and Kid's Cartel bookings
• Prepare coffees and protein shakes while confidently promoting and selling supplements, apparel and café products
• Keep reception, café and retail areas clean, organised, fully stocked and professionally presented
• Complete opening and closing procedures, follow directions and prioritise daily tasks efficiently

What You'll Need to Succeed

• Previous customer service experience and excellent verbal and written communication skills
• A genuine passion for health and fitness and enthusiasm for working within the industry
• A reliable, punctual and professional approach with a positive, can-do attitude
• Strong initiative and the ability to multitask, adapt and work effectively as part of a team
• Confidence using computers and the ability to quickly learn new systems, policies and procedures
• Current First Aid and CPR certificates, or willingness to obtain them, Australian working rights and flexibility to work across the club’s operating hours

About Fitness Cartel

At Fitness Cartel Health Clubs, we're more than a gym - we're one of Australia's fastest-growing fitness brands, with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include Cycle Studios, Reformer Pilates, cafés, crèche, saunas and more, creating an environment that motivates, challenges and inspires.