Receptionist - Tweed Heads

Fitness Cartel Australia & New Zealand; Tweed Heads; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Free gym membership across all Fitness

Career development

Discounts on supplements, apparel and

Discounted Merse Wellness Spas access

Premium workplace with state-of-the-at

Job summary

Fitness Cartel Tweed Heads is hiring a casual receptionist to be the friendly first face for members and guests. You’ll support reception and the café, assist with class bookings and product sales, and help keep the club running smoothly.

The role suits someone with a passion for health and fitness, strong communication skills, reliability and the ability to multitask in a fast-paced gym environment. A positive team player who can adapt across shifts will thrive.

Qualifications

• Previous customer service experience required.
• Excellent verbal and written communication skills.
• Passion for health and fitness preferred.
• Reliable, punctual and professional attitude.
• Ability to multitask and work as part of a team.
• Comfort with computer systems and quick learning.

Responsibilities

• Greet members and guests with friendly, professional service at reception and café.
• Answer calls, handle enquires, escalate to management as needed.
• Manage member details and access tags using our systems.
• Assist with sales of supplements, apparel and café products.
• Keep reception, café and retail areas tidy and well-stocked.
• Complete opening and closing procedures and daily tasks.

Skills

Customer service

Verbal & written communication

Multitasking

Teamwork

Computers/ POS systems

Flexibility across hours

Tools

POS software

Job description

Love Fitness? Love People? Ready to Join the Cartel?

Join Fitness Cartel Tweed Heads as our next Casual Receptionist!

Are you energetic, customer-focused and passionate about health and fitness? We're looking for a friendly and professional Receptionist to create an exceptional experience for every member and guest who walks through our doors.

What's in It for You?

• FREE gym membership across all Fitness Cartel locations
• Career development through training and our Future Leaders Program
• Great discounts on supplements, apparel and café products
• Discounted access to Merse Wellness Spas
• Premium workplace with state-of-the-art facilities and an energetic team culture

The Opportunity

As one of the first faces our members see, you'll help create a welcoming and positive club environment. This is a varied, hands-on role where you'll support members, assist at reception and in the café, and help keep the club running smoothly.

Key Responsibilities

• Welcome members and guests while providing friendly, professional service across reception and the café
• Answer calls, respond to member enquiries and complaints, and elevate matters to the appropriate manager when required
• Use our systems to manage member details, create access tags, process purchases and assist with class and Kid's Cartel bookings
• Prepare coffees and protein shakes while confidently promoting and selling supplements, apparel and café products
• Keep reception, café and retail areas clean, organised, fully stocked and professionally presented
• Complete opening and closing procedures, follow directions and prioritise daily tasks efficiently

What You'll Need to Succeed

• Previous customer service experience and excellent verbal and written communication skills
• A genuine passion for health and fitness and enthusiasm for working within the industry
• A reliable, punctual and professional approach with a positive, can-do attitude
• Strong initiative and the ability to multitask, adapt and work effectively as part of a team
• Confidence using computers and the ability to quickly learn new systems, policies and procedures
• Current First Aid and CPR certificates, or willingness to obtain them, Australian working rights and flexibility to work across the club's operating hours

About Fitness Cartel

At Fitness Cartel Health Clubs, we're more than a gym—we're one of Australia's fastest-growing fitness brands, with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include Cycle Studios, Reformer Pilates, cafés, crèche, saunas and more, creating an environment that motivates, challenges and inspires.

Note: Only candidates meeting our selection criteria will be contacted. No agencies please.