Receptionist - Senior School

Ascham School; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Ascham School in Edgecliff, Sydney, seeks a warm, professional receptionist for the Senior School. You will be the first point of contact for students, families, staff and visitors, managing enquiries and coordinating daily operations to ensure smooth day-to-day functions and strong community engagement.

The role requires excellent communication, a customer-focused approach, and the ability to handle confidential information with discretion.

Qualifications

• Warm, professional customer-focused approach; build relationships across the school.
• Excellent communication and customer service experience in reception/administrative role.
• Emotional intelligence for handling challenging situations; escalate when needed.
• Sound judgement, discretion and confidentiality with information.
• Strong organisational skills; manage competing priorities.
• Ability to work independently and in a team; proficient with technology.
• Current First Aid and CPR certificate and NSW Working with Children Check.

Responsibilities

• Provide a warm, professional and welcoming experience for students, families, staff, visitors and prospective families as the first point of contact for the Senior School.
• Manage daily reception operations, responding to enquiries by phone, email and in person.
• Support the smooth running of the school through the coordination of administrative processes, records, and school events.
• Provide First Aid support to students and liaise with the Ascham Health Centre, families and staff.
• Manage visitor access, contractor sign-in processes and reception-related compliance and safety.
• Work collaboratively with colleagues across all campuses to deliver outstanding service and administrative support to the school community.

Skills

Customer-focused

Excellent communication

Emotional intelligence

Discretion & confidentiality

Organisational skills

Administrative skills

Team player

First Aid (CPR)

NSW Working with Children Check

Tools

Microsoft Office

Job description

Ascham School is an independent girls' school without religious affiliation, located in Edgecliff, Sydney. Educating girls from Prep to Year 12, with boarding at the heart of School life since 1887. Ascham is proudly the only Dalton Plan school in Australia. Its principles of independence, collaboration, responsibility and reflection shape every girl's learning, with small classes and teachers who have their own classrooms. Ascham is a school known for its exceptional academic program, inclusivity and inspiring environment for day and boarding students.

We value staff who demonstrate a positive, proactive approach to their work and have a willingness to participate in the life of the school. We look for energetic, dedicated and capable staff who are full of ideas; embrace a fast-paced environment; and demonstrate initiative, empathy and professionalism to help the school achieve its strategic objectives.

About This Role

As the first point of contact for the Senior School, you will provide warm, professional reception and administrative support to students, families, staff and visitors. Working collaboratively with colleagues across the School, you will help ensure the smooth day-to-day operation of the Senior School while supporting student wellbeing and community engagement. If you’re keen for a highly visible role that plays an important part in creating a positive experience for the Years 7-12 community and representing Ascham's values and culture, we’d love to hear from you!

What You Will Do

• Provide a warm, professional and welcoming experience for students, families, staff, visitors and prospective families as the first point of contact for the Senior School.
• Manage daily reception operations, responding to enquiries by phone, email and in person.
• Support the smooth running of the school through the coordination of administrative processes, records, and school events.
• Provide First Aid support to students and liaise with the Ascham Health Centre, families and staff
• Manage visitor access, contractor sign-in processes and reception-related compliance and safety.
• Work collaboratively with colleagues across all campuses to deliver outstanding service and administrative support to the school community.

What You Will Bring

• A warm, professional and customer-focused approach, with the ability to build positive relationships across the school community.
• Excellent communication and customer service skills, with experience in a reception, administrative or front-facing role.
• Emotional intelligence, and ability to navigate challenging situations, respond calmly, and recognise when matters need to be escalated.
• Sound judgement, discretion and professionalism when handling confidential information.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Strong administrative and technology skills, including proficiency in Microsoft Office.
• The ability to work effectively both independently and as part of a team.
• A current First Aid and CPR Certificate and a valid NSW Working with Children Check.

Ascham seeks to provide a child-safe environment. We actively promote the safety and wellbeing of our students, with staff committed to protecting students from abuse or harm, in accordance with their legal and ethical obligations. Ascham’s Child Safe policies and Staff Code of Conduct are available on our website.